Negar Rashidi

Hi, it's Negar Rashidi here!
I am a project management specialist. My past 7 years of experience in this regard were in the IT industry.

During those 7 seven years, I had the chance to work with multiple cross-functional and cross-regional teams in a leading polymer manufacturing company toward the successful implementation of projects. Working directly on different projects, taught me how to explain technical subjects to non-technical stakeholders and use social skills such as team working, effective communication, and motivation to improve project performance. In different situations, my positions required me to resolve problems, dispute conflicts, manage changes, raise awareness, report project progress, improve business processes, and act as a project advisor.
Highlights:
                - Proficient user of Microsoft Projects, Microsoft Enterprise project management, and SharePoint
                - ITIL certified
                - Project Management Post-Degree Diploma
                - Supply Chain Planning Post-Degree Diploma

Customer Success Advisor | Rentrax, BC, Canada | Nov 2021 – Present

• Gather customer requirements, and needs, and onboard them to the company’s cloud solutions
• Ensure positive client experience through high-quality service and communication thereby attaining client retention.
• Acquire Rentrax product knowledge and similar competing products in the market
• Collect clients’ business requirements and translate them into technical requirements
• Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation, and follow-up by creating and processing tickets for each incident
• Develop and improve processes related to capturing client information, problem-solving such
• Coordinate with the product development and sales department to enhance the current design and determine design problems.
• Engage in continuous performance evaluation and training projects.

Project Research Assistance | Douglas College, BC, Canada | April 2021-July 2021

• Supported project stakeholders by providing practical help as well as fostering a sense of teamwork and engagement with the project.
• Promoted the project to increase engagement by members of local communities.
• Communicated with the project stakeholders, interested community members, and other potential project supporters such as the PMI West-coast chapter. 
•  Researched mega construction projects in BC and Canada to collect the key success factors and reasons for failures.
• Compare Canadian public and private companies' project management approach with other countries for large and mega infrastructure projects.
• Presented the research results to a group of mega project managers in BC to share our findings with them to help improve the way they manage mega projects. 

Sales Associate | Party City, BC, Canada | Sep 2020 – Nov 2021

• Greeted customers and answered questions regarding merchandise items, prices and brands and provide information on promotions, return or exchange policies, events, and store locations
• Processed daily organization and ensured all merchandise received, processed, and presented based on the company’s merchandise management standards 
• Processed all refunds, exchanges, and purchases by the company’s guidelines and policies

Corporate Project Specialist | Arya Sasol, Iran| Sep 2018 – May 2019

• Defined, implemented, and sustained corporate-level project management policies, procedures, and work instructions and ensure everyone followed them to improve the project success rate. 
• Coordinated corporate project planning and integration programs between departments  
• Tracked and evaluated corporate-level projects’ progress and analyzed catchup plans to reduce project deviations from scope, schedule, and budget  
• Reviewed corporate and divisional strategic plan, enterprise risk management system, non-conformities and corrective actions, market research, and other sources to define and propose new projects to corporate projects advisory board

IT Project Specialist | Arya Sasol, Iran| Jan 2013 – Aug 2018

• Defined and implemented project management framework applications for all kinds of IT projects.
• Measured project actual progress versus plan, reviewed and submitted for CIO’s approval 
• Assisted IT, and project managers, in developing the project plan, budget, communication management plan, and risk management plan.
• Assisted IT project managers to define and elucidate client’s requirements and project goals
• Measured IT projects’ progress and develop reports for CIO to have a glance at portfolio progress.
• Assisted project managers in identifying, administering and implementing change management
• Created and maintained project risk register and tracked the release of contingency reserves
• Implemented and managed Microsoft Enterprise project management as a project management tool and repository
• Trained IT staff on initiating, planning, executing, monitoring, controlling, and closing projects.
• Prepared annual IT CAPEX and OPEX budgets and provided reports to get the approval for the requested budget from the board of director

IT Service Analyst | Arya Sasol, Iran| Oct 2009 – Dec 2012

• Maintained IT service management dashboards and presented the KPIs in weekly IT service management meetings to CIO and IT managers and leaders.
• Managed Incident management, problem management, and change management processes. 
• Reviewed, dispatched, or escalated IT tickets based on the agreed SLA and specialty required. 
• Collaborated with IT departments to identify and document root causes and resolutions.
• Created, maintained and published IT service documentation and procedures
• Evaluated and recommended appropriate improvements to the ITSM framework and IT services
• Provided training and guidance, and executed awareness companies 

Education

• Supply Chain Management PPD Program | Douglas College, BC | 2021 – 2022
• Project Management PDD Program | Douglas College, BC | 2020 – 2021
• Bachelor of Information Technology | Qazvin Azad University, Iran | 2005 - 2009