Neha Prajapati

Experienced IT professional skilled in programming languages, project management, and problem-solving, with expertise in manual and automation testing, SQL, and database management. Proficient in tools like Dreamweaver, MySQL, VS Code, Git, Azure, and MS Office, with strong server, SharePoint, and network management capabilities. Seeking to leverage technical proficiency and communication skills as a Taxpayer Services Agent, adept at handling phone inquiries, providing tax and social program explanations, and ensuring high-quality client service with empathy and professionalism in challenging environments. 

Experienced IT professional with strong skills in programming, project management, and problem-solving. Expertise in manual and automation testing, SQL, and database management. Proficient in tools like Dreamweaver, MySQL, VS Code, Git, Azure, and MS Office. Skilled in server, SharePoint, and network management. Seeking to apply technical proficiency and communication skills as a Taxpayer Services Agent, providing high-quality client service with empathy and professionalism.

Northern Alberta Institute of Technology (NAIT)
Bachelor's in Applied Information Systems in Information Technology
Sep 2021 - Dec 2023
GPA: 3.3