Jean-Stephane Etongue Mayer

A results-driven and data-focused professional with over 10 years of experience in business intelligence, data management, and analytics. Skilled in developing and implementing strategic plans, driving process improvements, and optimizing resources to deliver outstanding results. Adept at leveraging data and analytics to make informed decisions and drive business growth. Proven ability to build strong relationships with stakeholders, foster a positive team culture, and inspire team members to reach their full potential. Seeking a challenging management role in a dynamic and collaborative environment.

MANAGER DATA WAREHOUSE
Progi, Trois-Rivière, November 2022 - February 2023
• Oversaw the data warehouse team and ensured high-quality data management through effective management strategies.
• Developed a comprehensive plan for creating a business intelligence department and evolved the data warehouse team to support decision-making across various departments.
• Collaborated with stakeholders to achieve senior management objectives and improve efficiency and productivity.

EXPERT ADVISOR IN BUSINESS ANALYSIS SOLUTIONS
Desjardins, Montreal, November 2021 - February 2022
• Defined roles and functions of the Strategic Solutions team to align with organizational goals.
• Coordinated cross-functional teams, including marketing and actuarial departments, to ensure successful project outcomes.
• Led consultation tables to gather stakeholder feedback and support decision-making processes. 

ADVISOR IN MARKET RESEARCH ANALYSIS
Desjardins, Montreal, November 2019 - October 2021
• Coordinated the development, deployment, and maintenance of a statistical model resulting in a 20% increase in user retention.
• Provided key analysis on market trends, user behavior, and financial health to drive data-driven decision-making processes.
• Streamlined team workflow and task assignment, leading to a 30% increase in team productivity and efficiency.

SENIOR ANALYST IN INFORMATION MANAGEMENT
Desjardins, Montreal, June 2014 - October 2019
• Achieved significant efficiency gains and increased collaboration within the Workforce Planning teams by standardizing KPI definitions, forecasting processes and methodologies, and tools across all call center national operations.
• Improved call center efficiency by implementing 3 new KPIs to better track and understand agent occupancy.
• Developed and implemented a reporting pipeline that provided actionable insights to stakeholders across the organization.

WORKFORCE PLANNING ANALYST
Desjardins, Lévis, November 2011 - June 2014
• Designed and developed advanced forecasting tools that reduced the forecasting process time by 40%, leading to a more efficient workforce planning process.
• Developed and implemented a statistical model that improved the accuracy of call volume forecasting by 10% and reduced average waiting time by 5%, resulting in an enhanced customer experience and increased customer satisfaction.
• Introduced a new process that aligned operation activity with the workforce planning forecast to achieve the target service level, resulting in a 15% improvement in service level attainment.

BACHELOR OF ARTS (B.A.) IN STATISTICS
University Laval, 2012
 

CERTIFICATE IN MANAGEMENT
University Laval, 2010