Nick Nalmpantidis

Manager and data geek with 8+ years of customer-centric results in both B2C and B2B. Passionate about leadership and problem solving through the use of technology and systems, constantly looking for a new approach to enable organizations and people to be their most effective and efficient. 

British Colombia Rapid Transit Company | Performance Reporting Manager | 2023
Responsible for 6 analysts in a mixed union/non-union environment. Working with senior leadership across all divisions to develop and maintain reporting, dashboards and data systems. 

-Leading and coaching analysts in industry best practices, including data security and privacy around sensitive information

-Chairing the data governance committee and helping guide the data governance journey at BCRTC
-Annual target setting for executive level leadership, as well as change management process for recording and updating KPIs

Key Achievements:  
-Managing transition of on-prem systems to cloud based data warehouse

-Requirement gathering and implementation of executive dashboard for top-level audiences

-Managing stakeholder relationships for monthly and quarterly reports, ensuring that reports match business needs
TELUS Communications| Vancouver, BC |             
Senior Business Analyst – Strategic Governance  2022

Responsible for data systems and reporting for Strategic Governance, ensuring accurate data to V and C-suite executives 
- Process mapping existing systems to find improvement opportunities
- Interfacing with cloud and on-prem data systems to ensure data is transmitted and used securely
- Managing communications of metrics and KPIs to executive stakeholders
Business Analyst II – Fleet Operations  2019 – 2022
Managing Fleet GPS systems, vendor invoice auditing, data systems, as well as technical integration and support for internal stakeholders 
- Planning, stakeholder buy-in and cross-functional communication for fleet projects and initiatives
- Responsible for onboarding and mentoring junior analysts on operations processes and data systems
Key Achievements:
- 2021 Telus ‘Top Rung’ Award for identifying and solving a supply shortage. Saved $150k in direct costs and $60k in indirect costs
- Presented operational changes to 500 managers around telematics data, driver behaviour and performance metrics
EDP SOFTWARE |Product Manager| Vancouver, BC  2017 - 2018
Key Achievements:  
- Improved customer communication and satisfaction by providing a direct channel between internal and external stakeholders in an Agile environment

Ron Zalko Total Body Fitness & Yoga | Technical Consultant| Vancouver, BC  2016 - 2018
Technical consultant to overhaul billing and payment system, and project manager to migrate from legacy CRM to a cloud-based solution 

2015-MSc Business Management – International Business | University of Hertfordshire | Hertfordshire, UK

2012-Bachelor of Business Administration | Capilano University | Vancouver, BC