Nicole Upson

Hello! I’m Nicole Upson, a compassionate and highly organized administrative professional with 8 years of experience as a Recovery Coordinator in a medical detox setting. My background spans client intake, documentation, and working closely with clinical teams to ensure seamless coordination of care, all while maintaining strict confidentiality.

I’m a Certified Health Care Aide with proven expertise in managing administrative responsibilities in high-pressure, regulated environments. I excel at handling sensitive situations with discretion, providing top-tier client support, and ensuring that both medical and personal records are kept in compliance with privacy regulations.

With a strong attention to detail, exceptional communication skills, and the ability to multitask effectively, I thrive in fast-paced settings. I am dedicated to creating a calm and organized environment for both clients and staff, and I’m always eager to contribute to team success.

I am looking for new opportunities to apply my skills and experience in a role where I can continue to make a meaningful impact in healthcare and administrative support.

As a Recovery Coordinator with 8 years of experience in a medical detox facility with CATC, I managed a variety of administrative and operational tasks, including client intake, documentation, and maintaining confidential records in compliance with privacy regulations. I coordinated with clinical teams to ensure seamless care and acted as a primary point of contact for clients, families, and staff. Skilled in front-desk support, scheduling, and managing multiple priorities in fast-paced environments, I provided exceptional client assistance while maintaining a high standard of professionalism.

I hold a Health Care Aide Certificate from the Stratford Career Institute, which has equipped me with the foundational skills needed to excel in healthcare and administrative roles, particularly in regulated environments like medical detox facilities