Niguina Niazi

Niguina Niazi Etobicoke, ON |  |  Objective Focused on building my experiences in Business & Customer Service. Seeking a full-time position, where I can apply my skills and abilities to better the company. Education DIPLOMA | SEPT 2019- PRESENT | HUMBER COLLEGE · Major: Early Childhood Education (ECE) – In progress DIPLOMA | SEPT 2014- JUNE 2018 | NORTH ALBION COLLEGIATE INSTITUTE · Major: Ontario Secondary School Diploma – Obtained Skills & Abilities · Well-developed strength in Customer Service and Sales. · Excellent organizational skills · Able to work under pressure in a constant changing environment. · Able to multi-task, work well in as a team and as well as independently. · Self-motivated individual - goal oriented. · Able to deal with clients courteously and professionally. · Highly adaptable and able to learn new skills and systems. · Positive and excellent work ethic with providing results within deadlines. · Experience in (Outlook/Workday/Teams/Microsoft Excel, Word, PPT) · Fluent in English, and Farsi · Licensed – G2 Experience SALES ADVISOR | CONCENTRIX TECHNOLOGIES AND SERVICES | JAN 2022 – JAN 2023 · Managed high-volume calls with courtesy while working independently · Managed the integrated navigation systems, customer support, customer inquiries & staff communications portal. Maintained basic knowledge of Concentrix products and services. · Greeted and handle multiple types of calls from members, businesses in a friendly and professional manner · Maintained the daily outbound calls focusing on customer retention and satisfaction · Communicated products/services to up sell to new and current customers · Attentively listen to customer needs and concerns by demonstrating empathy while maximizing opportunity to build rapport with the customer Page 2 SAFETY AUDITOR | APOLLO HEALTH AND BEAUTY CARE | FEB 2021 – JAN 2022 · Daily monitored the temperature of all full-time employees/ onsite contractors/Consultants · Conducted thorough pre-screen Covid-19 questionnaires with all visitors. · Accompanied the supervisors by checking on the operation floor, ensuring all employees are obeying safety policies, checks for (PPEs) · Monitored the face shield and face mask inventory for employees, and refill stocks accordingly. · Assisted with other administrative/filing requests. DAYCARE ASSISTANT (CO-OP) | MANDI DAYCARE | DEC 2019 – APRIL 2020 · Lead the daily addendum for the children’s program e.g., through storytelling, singing, presentation and formulated craft materials. · Assisted with preparing and serving the children’s snacks and lunch. · Guided and encouraged the children's activities throughout the day. · Provided supervision and interaction with children daily independently on occasion. · Lead activities in the classroom through art, dramatic play, music, and physical activities. · Observed and reported my observations in class to onsite reporting Supervisor. · Discuss children’s progress and challenges to parents. · Maintain and clean daycare equipment. Assisted children eat, dress and use the toilet. · Prepared a weekly activity for children to encourage their cognitive and sensory abilities. SALES ASSISTANT | ONTARIO FARMERS MARKET | APRIL 2017 - JUNE 2020 · Maintained the cleanliness of the facility. · Assisted customers on the floor with price checks and inventory inquires. · Assisted in the display of merchandise, daily change of merchandising, price and visual concept. · Conducted a daily report of up-to-date inventory. · Assisted on cash, with monetary transactions.

Niguina Niazi Etobicoke, ON | Objective Focused on building my experiences in Business & Customer Service. Seeking a full-time position, where I can apply my skills and abilities to better the company. Education DIPLOMA | SEPT 2019- PRESENT | HUMBER COLLEGE · Major: Early Childhood Education (ECE) – In progress DIPLOMA | SEPT 2014- JUNE 2018 | NORTH ALBION COLLEGIATE INSTITUTE · Major: Ontario Secondary School Diploma – Obtained Skills & Abilities · Well-developed strength in Customer Service and Sales. · Excellent organizational skills · Able to work under pressure in a constant changing environment. · Able to multi-task, work well in as a team and as well as independently. · Self-motivated individual - goal oriented. · Able to deal with clients courteously and professionally. · Highly adaptable and able to learn new skills and systems. · Positive and excellent work ethic with providing results within deadlines. · Experience in (Outlook/Workday/Teams/Microsoft Excel, Word, PPT) · Fluent in English, and Farsi · Licensed – G2 Experience SALES ADVISOR | CONCENTRIX TECHNOLOGIES AND SERVICES | JAN 2022 – JAN 2023 · Managed high-volume calls with courtesy while working independently · Managed the integrated navigation systems, customer support, customer inquiries & staff communications portal. Maintained basic knowledge of Concentrix products and services. · Greeted and handle multiple types of calls from members, businesses in a friendly and professional manner · Maintained the daily outbound calls focusing on customer retention and satisfaction · Communicated products/services to up sell to new and current customers · Attentively listen to customer needs and concerns by demonstrating empathy while maximizing opportunity to build rapport with the customer Page 2 SAFETY AUDITOR | APOLLO HEALTH AND BEAUTY CARE | FEB 2021 – JAN 2022 · Daily monitored the temperature of all full-time employees/ onsite contractors/Consultants · Conducted thorough pre-screen Covid-19 questionnaires with all visitors. · Accompanied the supervisors by checking on the operation floor, ensuring all employees are obeying safety policies, checks for (PPEs) · Monitored the face shield and face mask inventory for employees, and refill stocks accordingly. · Assisted with other administrative/filing requests. DAYCARE ASSISTANT (CO-OP) | MANDI DAYCARE | DEC 2019 – APRIL 2020 · Lead the daily addendum for the children’s program e.g., through storytelling, singing, presentation and formulated craft materials. · Assisted with preparing and serving the children’s snacks and lunch. · Guided and encouraged the children's activities throughout the day. · Provided supervision and interaction with children daily independently on occasion. · Lead activities in the classroom through art, dramatic play, music, and physical activities. · Observed and reported my observations in class to onsite reporting Supervisor. · Discuss children’s progress and challenges to parents. · Maintain and clean daycare equipment. Assisted children eat, dress and use the toilet. · Prepared a weekly activity for children to encourage their cognitive and sensory abilities. SALES ASSISTANT | ONTARIO FARMERS MARKET | APRIL 2017 - JUNE 2020 · Maintained the cleanliness of the facility. · Assisted customers on the floor with price checks and inventory inquires. · Assisted in the display of merchandise, daily change of merchandising, price and visual concept. · Conducted a daily report of up-to-date inventory. · Assisted on cash, with monetary transactions.

Niguina Niazi Etobicoke, ON | Objective Focused on building my experiences in Business & Customer Service. Seeking a full-time position, where I can apply my skills and abilities to better the company. Education DIPLOMA | SEPT 2019- PRESENT | HUMBER COLLEGE · Major: Early Childhood Education (ECE) – In progress DIPLOMA | SEPT 2014- JUNE 2018 | NORTH ALBION COLLEGIATE INSTITUTE · Major: Ontario Secondary School Diploma – Obtained Skills & Abilities · Well-developed strength in Customer Service and Sales. · Excellent organizational skills · Able to work under pressure in a constant changing environment. · Able to multi-task, work well in as a team and as well as independently. · Self-motivated individual - goal oriented. · Able to deal with clients courteously and professionally. · Highly adaptable and able to learn new skills and systems. · Positive and excellent work ethic with providing results within deadlines. · Experience in (Outlook/Workday/Teams/Microsoft Excel, Word, PPT) · Fluent in English, and Farsi · Licensed – G2 Experience SALES ADVISOR | CONCENTRIX TECHNOLOGIES AND SERVICES | JAN 2022 – JAN 2023 · Managed high-volume calls with courtesy while working independently · Managed the integrated navigation systems, customer support, customer inquiries & staff communications portal. Maintained basic knowledge of Concentrix products and services. · Greeted and handle multiple types of calls from members, businesses in a friendly and professional manner · Maintained the daily outbound calls focusing on customer retention and satisfaction · Communicated products/services to up sell to new and current customers · Attentively listen to customer needs and concerns by demonstrating empathy while maximizing opportunity to build rapport with the customer Page 2 SAFETY AUDITOR | APOLLO HEALTH AND BEAUTY CARE | FEB 2021 – JAN 2022 · Daily monitored the temperature of all full-time employees/ onsite contractors/Consultants · Conducted thorough pre-screen Covid-19 questionnaires with all visitors. · Accompanied the supervisors by checking on the operation floor, ensuring all employees are obeying safety policies, checks for (PPEs) · Monitored the face shield and face mask inventory for employees, and refill stocks accordingly. · Assisted with other administrative/filing requests. DAYCARE ASSISTANT (CO-OP) | MANDI DAYCARE | DEC 2019 – APRIL 2020 · Lead the daily addendum for the children’s program e.g., through storytelling, singing, presentation and formulated craft materials. · Assisted with preparing and serving the children’s snacks and lunch. · Guided and encouraged the children's activities throughout the day. · Provided supervision and interaction with children daily independently on occasion. · Lead activities in the classroom through art, dramatic play, music, and physical activities. · Observed and reported my observations in class to onsite reporting Supervisor. · Discuss children’s progress and challenges to parents. · Maintain and clean daycare equipment. Assisted children eat, dress and use the toilet. · Prepared a weekly activity for children to encourage their cognitive and sensory abilities. SALES ASSISTANT | ONTARIO FARMERS MARKET | APRIL 2017 - JUNE 2020 · Maintained the cleanliness of the facility. · Assisted customers on the floor with price checks and inventory inquires. · Assisted in the display of merchandise, daily change of merchandising, price and visual concept. · Conducted a daily report of up-to-date inventory. · Assisted on cash, with monetary transactions.