Niharika Niharika

Dedicated and customer-focused professional with over years 10+ of experience in the telecommunications sector at Bharat Sanchar Nigam Limited (BSNL), specializing in customer service, issue resolution, and client relationship management. Proven ability to handle high call volumes, resolve complex service issues, and offer solutions tailored to customer needs. Adept at working independently in fast-paced environments. Eager to bring my strong communication and problem-solving skills to the financial services industry.

Customer Relation Officer (2022–2025) – Managed key client accounts, resolved service issues, handled escalations, tracked performance via CRM, and promoted service upgrades.

Customer Support Associate (2017–2022) – Delivered in-person and phone support for telecom services, managed high-volume service centres, processed transactions, and drove client retention.

Senior Technical Support Engineer (2014–2017) – Led complex troubleshooting for broadband and enterprise telecom services, collaborated on root cause analysis, and trained junior staff.

Technical Support Representative (2009–2014) – Provided first-line technical support, diagnosed service issues, and coordinated field support.

Bachelor of Technology: : Electronics And Communication, 06/2008 Kurukshetra University - India