Nikhil Sharma

A Versatile Customer Service Representative with proven experience delivering service standards to high-level customer accounts. An industrious and personable with 3+ years' experience in resolving the client issues, answering queries, and establishing lasting client relationships. I’m Seeking a position within a reputable firm to the drive brand loyalty.

With a strong background in customer service, I lead a team of customer service associates at Canadian Tire Corporation, where I encourage and maintain a culture that values excellent customer service to all customers. I have successfully supervised team members in providing an excellent customer experience and recognised those who excelled in it. I have also implemented and followed store policies and procedures that deliver a high-quality customer experience and ensure department presentation standards.

Previously, I worked as a customer service specialist at Wawanesa Insurance, where I provided exceptional customer service to our members, assessed their needs, responded to their inquiries, and collaborated with colleagues to resolve their complaints. I also worked as a host at Desi Bar & Grill, where I took full control of reservations, oversaw and arranged bookings, and ensured great communication between departments. In both roles, I demonstrated my ability to communicate effectively, solve problems, and use research skills to analyze and improve customer satisfaction and retention. I am passionate about providing a positive and memorable customer experience and creating a culture that values customer feedback and loyalty. I can bring diverse perspectives and experiences to the team, as I have worked in different industries and settings, and I am fluent in English and proficient in hostessing.

Bachelors in Science