Nishit Shah

I have added more than 5 years of work experience on site working with servers and equipment inside the datacenter. I am thorough with datacenter builout to datacenter closure ranging everything from setting up customer or core infrastructure to reclaiming it for the future customer and decommission everything while updating all records simultaneously with proper QA.

Specialist – I, Operations                                                                                           Nov 2022 - Present

11:11 Systems, Mississauga

11:11 Systems acquired Sungard Availability Services, Canada division and retained employee title.

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Specialist – I, Operations                                                                                           Nov 2021 – Nov 2022

Sungard Availability Services, Mississauga

Promoted to become Specialist.

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Operations Technician                                                                                               July 2018 – Nov 2021 

Sungard Availability Services, Mississauga

• Most Valuable Rewards

à(1) Acclaimed by customer in email chain for their new cabling install and design, and sent excellent feedback to the Director, Canada division and to the VP-Global Operations, Sungard AS.

à(2) Commended for “handling customer’s media backups and great customer service” by sending great feedback to the Customer Success Team and to the VP, Global Operations, Sungard AS.

• Racking & stacking of Dell EMC/HP Proliant/Cisco UCS/IBM storage and multiple other proprietary servers, Cisco/Juniper switches, routers, firewalls, Avocent Cyclades, Ciena media converters, blade servers, cloud servers, terminal console servers, SFPs, PDUs, patch panels, cable managers, mounting brackets, server rails, etc.
• Handle most racking, cabling or other requests without the need of additional resource
• Resolve 90% of ticket/task/project requests without escalation
• Cautiously moving network equipment on raised floors using pallet jacks, mounting with server lifts or on carts
• Precisely deploying on-site datacenter physical infrastructure requests for all network equipment and PDU power per customer ticket instructions, internal service requests or open requests from management
• Front or rear mount, installed servers aligned to hot or cold aisle as per air flow
• Manage Power Redundancy for each device within cabinets for Side A/B power. 
• Aligning switches as per port positions and patch panels
• Placing cable managements, patch panels, conduits
• Service Now Ticketing 
• Focused on priority tickets first, P1 and P2 escalations, effectively communicate within tickets or call customers to resolve escalations, escalate to senior specialists for resolution in timely fashion within service level agreements
• Create new, Resolve, Escalate, putting internal notes, working on change management, incident management, project management
• Fetching requestor contact number, work title
• Getting details of customer company’s Account Executive, Service Management Principal which acts as Point of Contact from Sungard AS
• Circuit Asset Management
• Filtering tickets for media rotations, filter for updating every 4 days, filter for request RITMs or Change or Incidents, Filter for Sungard internal or Customer request
• Secure Site Access and Checking Authorizations for visiting personnel to grant site access
• Sending emails from within tickets
• Finding related entries from old tickets pertaining to current issue
• Perform Cabling requests for all types of current everyday used cables such as copper, single mode fiber, multimode fiber, OM3, Twinax cables and power cords C13 – C14, C19 – C20.
• Follow Sungard AS standards and internal policies for color coded use of cables like blue for backup or red for production and running cables over channels created above cabinets.
• Cabling and labelling in customer cabinets between servers and switches
• Cabling in Telco Meet Me Room between Main Distribution Frames MDFs and Intermediate Distribution Frames IDFs.
• Cable troubleshooting identify port down issue, faulty cables, and incorrect type of cable in absence of Auto MDIX.
• BERT tests, OTDR tests, Fluke tests, Laser tests
• Running infrastructure cabling
• Installing/Swapping copper SFPs, fiber SFPs that range from 10G-LR, SR, SX, MX and for cisco or juniper or finisar and other vendors.
• Shipping and Receiving covered in shipper’s absence.
• Providing IT Asset Management with equipment details prior to placing them in storage for future use.
• Working on Change tasks as per schedule for Sungard or customer during maintenance windows usually during 2 to 5 AM.
• Working on Incident Tasks for customer outages, link is down, facility incidents for badge readers and power over threshold usages.
• Various other tasks include 
• Rebooting servers, switches, Cyclades
• Replacing hot swappable or non-hot swappable devices, hard drives, solid state drives, pluggable hard drives, NIC cards, power supply units, memory DIMMs, memory cards, blade servers
• Providing onsite support to Network engineers for troubleshooting of port down issues, power cycles/reboots, cable testing/replacement, and media handling support.
• Changing polarity of fiber cables
• Tracing cables
• Unplug and re-plug SFPs when link is DOWN
• Change Management – putting change into execution, attaching post change reports, sending notifications to internal staff or external customers as per instructions
• Vendor Management
• For scheduled or non-scheduled maintenance, vendors are granted site access and asked to fill out vendor work forms, provided walkthrough, and file the forms into vendor binders.
• Reports scanned and attached to Service Now change tickets
• Document post-change fixes in tickets
• Providing technical support through phone, email on Outlook, and chat on Teams.
• Following up with customers on email chains
• Join bridge calls for customers or Sungard Network Engineers on request
• Working on saving and accessing documents on SharePoint
• Providing onsite assistance to clients, vendors, and Telco Technicians for maintenance, break-fix, and upgrades.
• Reports and Documentations
• Precisely Creating Power Audit Reports for customer’s power usage for each cabinet for each pair of Power panel
• Creating Rack Elevation Diagrams for entire environment
• Updating PDU Schedules
• Creating and Updating Building Floor Diagrams using Microsoft Visio
• Creating Projections for customers for increasing cage space with diagram, power, sq. ft. space
• Media Rotations
• Importing tapes into tape libraries as per prepared list by robots
• Exporting data backup tapes for offsite vaulting
• Creating Manifests on third party websites for media going offsite
• Recall media as per customer request
• Manage damaged tapes, duplicates on Excel Inventory sheet
• Annual Audit of all tapes offsite and comparison with tapes in library in conjunction with NetBackup team.
• Running new cross-connects as per the contract through Telco Provider or through Sungard Managed internet.
• Completing QA for all type of work ranging from cabling, installation, decommission, installing cross-connect and attaching reports to project tasks.
• Monitoring building’s HVACs, UPSs, Generator set, power panels alarms’ using building management system.
• Accurately pass on open issues during shift turnovers.

L2 Data Center Technician                                                                                         Feb 2018 – July 2018

Microsoft Inc., Toronto via Insight Global

• Racked Stacked Cisco, Juniper and Other Manufacturer Devices, did technology installation which included setting up cabinets, cabling devices, racking PDUs, connecting consoles, SAN cabling
• Performed installation and management of fiber and copper structured cabling
• Configured Cisco switches and routers with username/passwords, pulled switches out of ROMMON mode, cisco images refreshed on cisco switches and upgraded them.
• Attached and labeled network devices and flagged power cables in accordance with network diagrams.
• Provided on­site support for maintenance, break/fix, and/or upgrades and attended on-call issues.
• Escalated issues quickly and efficiently to solve problems within SLA requirements.
• Reported day to day activities using Microsoft Outlook to Global DCO of Microsoft and to internal Manager
• Conducted physical walkthrough rounds of the facility
• Actively participated for weekend shifts and late evenings for achieving deadlines as per Microsoft Network Engineer
• Performed written and verbal turnover of open issues/upcoming maintenance at the end of each shift.
• Supervised other team members as per instructions from Tech Team Lead.
• Maintained inventory of cables, SFPs, blades, servers and other general usage items using Microsoft Excel sheets.

Datacenter Technician                                                                                               April 2017 – Feb 2018

Sungard Availability Services, Mississauga

• Technical Installation - setting up cabinets, racking equipment, and cabling devices.
• Ticketing with ServiceNow – Created/Resolved/Escalated incident/change/request tickets when necessary for both company infrastructure and customer environments.
• Troubleshooted systems with power cycle, cable test/swap
• Media handling support
• Provided first level technical support through phone, email, and chat support on Skype.
• Routine requests completed for Managed and Colo customers for their upcoming installations, decommissions, visual audits, LAN configurations, power reports, etc.
• Performed network cabling for fiber optics SMF/MMF with SFPs, Copper Cables RJ-45 Cat6
• Installed and troubleshooted network connections from customer cabinet to MMR.
• Assisted customers/vendors/Telco technicians with maintenance, break/fix, and/or upgrades.
• Shipping/Receiving for customer packages to be held in storage and entered using Shipping app.

IT Helpdesk Support                                                                                                  Sept 2014 - Dec 2014

Seneca College, Toronto

• Provided daily technical support for email, network connectivity issues, peripheral equipment, and system maintenance.
• Managed around 2000 workstations assembly in the college - Laptops, desktops, and peripherals such as printers, scanners, and related hardware; installation of Fedora Linux OS, configured (IMAC) computers, hardware rollouts, refreshes, imaging of laptops.
• Prioritized and escalated issues where required.
• Created help desk documentations with step-by-step instructions on problem solving techniques.

Technical Support Analyst                                                                                         Dec 2012 - Nov 2013

Santel System Solutions, India

Performed responsibility for the imaging and deployment of workstations for all the departments. During peak times, I visited nearby sites for troubleshooting of workstations

• Updated on-an-average 40 daily tickets using Service Now ticketing system
• Installed and Managed Windows server operating system 2008/2008R2 and Deployed new software patches and upgrades.
• Tested, Audited, and Cleaned systems from malwares using Quick Heal antivirus
• Upgraded 250 workstations from Windows Vista to Windows 7.
• Created user accounts using Microsoft accounts to enable users to seamlessly use any desktop in company premises at any branch.
• Took ownership of technical issues & mitigated within the team

Researched and documented results in Knowledge Base Wiki Internal system.

Ontario College Diploma - Computer Networking & Technical Support                 Jan 2014-Aug 2015

Seneca College of Applied Arts and Technology, Toronto

Bachelor of Engineering - Electronics and Communications                                   Aug 2007-Dec 2011

SVMIT College, South Gujarat University, India