nivin sufan

I am a growth hacker with experience in customer satisfaction and documentation. Good at helping clients with their financial transactions and consultation. Prior experience with administration work for the healthcare sector. A creative, sharp-minded person with leadership & coaching skills. Strong time-management skills and work ethic. Revenue and results-driven.I look forward to pursuing a  career in business operation management,  human resources,  and consulting,  where  I can contribute my skills to create a more significant business impact.

Assistant HR Team Lead | 06/2023 - 06/2023 

GaoTek Inc. - Fredericton, NB 

• Maintained the responsibilities held under "HR Intern" position at GaoTek Inc. in Fredericton, NB, Canada.
• Trained new team members, tracked current team members' skills achievement, and performed mock interviews.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Assisted candidates with application processes by answering questions about application, performing background checks, and providing tax forms.
• Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
• Initialized background checks for potential new hires.
• Handled sensitive and confidential employee information with complete discretion.
• Compiled reports to provide management with accurate information and comply with policies and procedures.

        EXPERIENCE , HR Intern | 03/2023 - 06/2023 

GaoTek Inc - Fredericton, NB 

• Assisted the HR team in carrying out the full-cycle recruitment process
• Posted job ads on career websites, university and college career pages, LinkedIn, and other relevant channels
• Screened resumes, managed email correspondence with candidates, and entered data into the Applicants Tracking System
• Interviewed qualified candidates, inducted and onboarded new hires
• Built and maintained strong relationships with candidates throughout the hiring process
• Developed relationships with universities and colleges that have intern programs
• Performed additional duties such as organizing and attending virtual conferences/events
• Engaged in social media marketing for the promotion of virtual events
• Assisted the team with agenda preparation, and invited guest speakers, attendees, and sponsors for virtual events

Owner/Manager | 01/2017 - 01/2023 

Kuzina Mediterranean Catering l - Fredericton, NB 

• Planned and prepared corporate lunch and dinner orders, serving up to 50 guests
• Created and implemented a proprietary Mediterranean menu for clients
• Maintained kitchen in accordance with NB's health and safety regulations
• Handled supply chain of raw materials sourcing and production to complete service delivery at required locations
• Represented the Kuzina brand at various events, such the Creators Northside Market and weekend events

Executive Assistant | 05/2022 - 08/2022 

Deloitte l - Fredericton, NB 

• Answered calls and routed them to the right person
• Made travel arrangements for senior partners and kept track of their itineraries
• Planned and scheduled meetings, and prepared meeting reports
• Compiled and submitted expense reports
• Handled memos, reports, invoices, and related documents, including sensitive information
• Performed office duties such as sourcing office supplies and handling the filing system
• Handled and redistributed faxes and emails

Client Service Associate | 01/2003 - 12/2006 

Commercial Bank of Kuwait l Kuwait 

• Maintained knowledge of the Bank's products and services and ensured accurate and correct information to customers
• Took ownership of client complaints/issues, initiated action, followed up with respective units and resolved the problem within stipulated timeframe and kept the clients informed during the process
• Attended and managed customers in an orderly manner in branch lobby for better customer experience and quick service
• Processed transactions efficiently and accurately while maintaining the service standards for quick and error free transaction processing
• Ensured all Bank policies, corporate security policies, regulatory guidelines, Industry service standards and codes of conduct are adhered to
• Ensured accounts are opened as per Bank's product and guidelines while ensuring adherence to local banking regulations
• Accurate execution of cash opening and cash handling during customer hours and cash closing at the end of the day along with the branch supervisor/ designated personnel
• Filed and recorded keeping as per the branch requirements and the Bank's policies and standards
• Identified process improvement opportunities and strived for continuous improvements
• Achieved the sales targets as assigned by the supervisor/ Branch Manager

Education and Training

University of New Brunswick - Fredericton, NB | Master's Degree 

Business Management, 2022

University of New Brunswick - NB | Graduate Certificate 

Management, 2019

University of Jordan - Jordan | Bachelor's Degree 

Finance and Banking, 2004

Certifications

• HR Consultancy Training - 2023
• Certificate of HRA - 2023
• Certificate of Digital Marketing- 2023