Norma Eline Cordeiro de Oliveira

Dynamic and customer-centric professional with extensive experience in the Tourism and Hospitality industries, as well as entrepreneurial ventures. Proven track record in delivering exceptional customer service across diverse settings, including airports, cruise ships, and travel agencies. Adept at managing and exceeding customer expectations, resolving issues, and creating memorable experiences.

Possesses strong entrepreneurial skills gained from running a successful store and photography studio, demonstrating expertise in customer engagement, operational management, and personalized service. Recent roles as a caregiver and early childhood teacher reflect a compassionate approach, adaptability, and excellent interpersonal skills, enhancing the ability to connect with clients from various walks of life. Thrives in fast-paced environments, driven by a commitment to client satisfaction and relationship building.

• Worked as Early Childhood Educator for some kindergartens and Babysitter in Calgary.

• Live in Children Caregiver. Worked to The Chisholm Family, since September 3rd, 2016, to August 25th, 2023, Fort McMurray, Canada.

• Volunteer Work: Elderly Caregiver. St. Aidan’s Society at Rotary House Seniors Lodge for 1 year and 3 months, Fort McMurray, Canada.

I had my own Photography Studio.

• Company: Renault-Nissan Factory, Curitiba-Brazil.
• Receptionist for 1 year, 2 months.

• Company: CVC Travel & Hospitality Agency, Curitiba-Brazil.
• Travel Agent for 1 year.

I had my own store, Mandala.

• Company: STB Student Travel Bureau– Belém, Brazil.
• Function: Supervisor for 2 years. Responsible for the Au Pair exchange 

• Company: Amazon Institute of Urban and Environmental Management, Belém, Brazil.
• Function: Hospitality Assistant. Project for the Implementation and Qualification of the Family Hotel Network for the World Social Forum.

• Company: Princess Cruises, Diamond cruise ship.
• Function: Buffett and Bar Assistant Bartender/ Guest services onboard.

• Company: Gol Airlines – Florianópolis, Brazil.
• Function: Airport assistant (internship, 12 months)

• Company: Regional Development Bank of the Far South – Florianópolis, Brazil.
• Function: Receptionist/ Secretary

• Company: Portobello S.A.
• Function: Help Desk and Secretary, Tijucas, Brazil.

• Currently studying Bachelor’s degree - 4 years - Online Pedagogy
• Postgraduate in Early Childhood Education - Initial years Psych pedagogy –Brazil
• MBA Environment and Business and Social Organizations
• Bachelor of Tourism, 4-year undergraduate degree program
• Diploma in Technician in Data Processing. 3-year technician secondary school program.