Norman Vincent Sagarbarria

I am writing to apply for an available position as an IT HelpDesk in which I can advance my skillset.

I am a highly organized, thorough and motivated professional with over 6 years of experience in the Customer Service Industry and 3 years of extensive experience as an associate programmer analyst. I am currently employed with Goodlife as a Motivator. My strong customer service background is what sets me apart from similar candidates. I always ensure that customer satisfaction is my number one priority. During my time with HSBC as a developer, I developed a strong analytical and problem-solving skills. I am also a master at working on multiple tasks and assignments simultaneously, without compromising a high level of attention to the details. 

I am confident that I will be an asset to any organization’s team. My managers recognize my performance and can vouch for it. 

In addition to my technical skills, I possess excellent written and verbal communication skills, and I recognize the importance of these when it comes to communicating with other team members, management and clients. My time management and task prioritization skills are excellent, and I enjoy working with an enthusiastic team who are keen to exceed company expectations. 

My goal is to find my niche and to develop my expertise in my future role. I am very eager to learn and succeed so that I can continue to deepen and broaden my skills as an IT professional. 

My resume is attached and I look forward to being able to discuss the position with you further. 


 

Kind regards,

Norman Sagarbarria

Goodlife

Front Desk Receptionist            Feb 2018 – Present

• Handle member questions with respect and professionalism via phone and in-person
• Assigned and supported dedicated clients to contact me directly for support
• Assist members using the company's Exerp system to address any of their issues regarding
• membership, tanning, profile, and payments
• Update code as required to take load off other teams
• Report and communicate with the fitness and assistant general managers for sales and

personal training service concerns among the patrons

HSBC

Associate Programmer Analyst            May 2013 – May 2016

• Provided suggestions upon finding errors and anomalies for database, log, processor and

systems monitoring

• Performed deployments and health checks for the updated versions for the application
• Monitored, maintained, and managed internal application environments daily by

supporting upper management in resolving technical issues

• Reported and followed up with the tickets created among clients and updated it regularly
• Analysed, investigated, and fixed issues on the tickets of the newest deployed Feature

Pack

ZE Power Group

Junior Application Support / QA Tester             October 2011 – December 2011

• Performed health check and QA monitoring regularly to each clients among all servers 

June 2007 – June 2011

University of Asia and the Pacific – Philippines

Bachelor of Science in Information Technology, Philippines

(Undergraduate)

January 2012 – April 2012

Simon Fraser University – Vancouver, Canada

Public Relations Certificate

(Certificate)

January 2019 – May 2021

Alberta Bible College  – Calgary, Canada

Bachelor of Christian Studies Major in General Studies

(Undergraduate)