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    Coach Network Manager, NA - Toronto, ON, Canada - Helloezra

    Helloezra
    Helloezra Toronto, ON, Canada

    2 weeks ago

    Default job background
    Description

    Location:
    Toronto, Canada - Hybrid (3 days per week in office)

    Who we are:
    We want our people to care and be proud of what they do. We are looking for a Coach Network Manager, reporting directly to the Regional VP.

    As a Coach Network Manager, you will play a pivotal role in ensuring the success of our coaching programs within your aligned region.

    The coach network manager will be aligned to a selling region and a segmented coach bench defined by Proposition type - i.e.

    The coach network manager will be responsible for assigning coaches to customer programs and ensuring coaches are set up for success in delivering the programs.

    They will ensure Implementation Managers provide complete briefing information and proactively flag any issues
    Coach network managers will attend coach briefing calls and will thoroughly review all program information & briefing documents, ensuring Implementation Managers post correct and detailed information in the correct channels and platform

    The coach network manager in the selling region is ultimately responsible, holding the other network managers accountable to their pieces.

    The coach network manager will be accountable for the performance of their coaches.

    They will ensure coaches have completed all necessary training, have no performance issues, and that they are fully compliant in terms of contracting and all other operational expectations including availability and capacity to accept new clients.

    The network manager is responsible for the overall health of their bench, ensuring workload is distributed evenly - individual coaches should have 10-40 active clients.

    They will proactively identify training opportunities and send feedback to the coach operations enablement lead, or when appropriate the coach development team.

    They will ensure coaches are up to date on propositions, product, processes, business updates, and community news.
    They will provide updates via live calls, community channels, email, etc.

    The coach network manager will work closely with their support specialist and resolve any issues with coach contracts being out of date or issues with coach payments.

    The coach network manager has firing authority and will work with their line manager and key stakeholders to manage any off-boarding situations
    The coach network manager is responsible for handling all performance issues related to their coaches.
    Conduct Mock sessions and portal training
    The network manager will participate in quarterly talent review meeting, surfacing issues and recommendations for their bench

    The coach network managers will be fully proficient in our coach CRM (Bullhorn) and will document all interactions and notes about their coaches.

    The coach network manager will provide customised look books and slides for sales and other customer meetings.
    The coach network manager is responsible for the quality of their coaches' written and video bios.
    Experience working with a Freelance community strongly preferred
    Proficiency in MS Office Suite
    Business proficiency in English with a second language preferred(Spanish, French, German, Mandarin)

    We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture.

    Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us. #
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