Ofeliana De Fiesta

Enthusiastic Community Service Worker, years experienced serving the community. Provided clients with high quality care and assisted them managing their daily activities, community inclusion and behavioral support. Outstanding diplomacy that consistently produces win-win results for customers and the Organization. Assessed clients and investigated eligibility for housing and social benefits. Reviewed client background information, interviewed clients to obtain case history and prepared intake reports.

April 2024 to Present – NSP Settlement Counsellor- SAFSS Settlement Assistance and Family Support Services

• Providing assistance to newcomers such as Refugees, referral services in the community based on what client needs housing, education, Food bank, furniture, Health care and employment
• Experiencing in helping women who are facing domestic violence
• Coordinates referrals outside agencies in the City services by preparing forms, writing reports, presenting clients cases and involving staff of relevant information
• Providing information and Orientation specially to newcomers in Canada
• Providing services in a supportive and in sensitive manner and keeping clients information confidentially
• Serving Permanent residents, Canadian citizens, Convention refugees, Refugee claimants, Caregivers, International students and Homeless

November 2023 to March 2024 – Settlement Counsellor - TNO The Neighbourhood   Organization

• Developed personalized services plans based on the assessment and client needs, ensuring alignment and client organizational policies and procedures
• Provided one-on-one case management, Information and referral that based on client’s   need, such as housing, education, Government benefits, transportation, employment and services programs
• Input data into appropriate database and maintains required program records and submit monthly reports as requested
• Performed related duties assigned and Conducted outreach activities
• Assisted client’s eligibility on the free tax clinic program and keep client’s record into a safe place
• Outreached and reaching out the Community by using flyer’s I Help Community Tax Clinic and TNO and Booking Client’s appointment
• Coordinated to tax Manager and clients and provided client’s need
• Communicated with clients and follow up via phone calls, email and messages.

February 2024 to March 2024 – I Help Tax Clinic/TNO – Staff Support

• Assisted client’s eligibility on the free tax clinic program and keep client’s record into a safe place
• Outreached and reaching out the Community by using flyer’s I Help Community Tax Clinic and TNO and Booking Client’s appointment
• Coordinated to tax Manager and clients and provided client’s need
• Communicated with clients and follow up via phone calls, email and messages.

May 2023 to November 2023 –Settlement Counsellor PCHS Punjabi Community Health Services

• Assisted clients based of what they need and gave them support, information and Orientation as well as referral external and Internal
• Empowered newcomers included assessment and provided appropriate information, referral and direct assistance in the areas of legal services
• Helped clients find the community services they need, such as legal help, medical service, education, housing, and employment.
• Supported clients in their application such as benefits from government, PR card, Citizenship.
• Organized group sessions for newcomers and clients settling into their new home Canad

October 2021 to May 2022 – Social Service Worker – Different Shelter around TorontoDixon Hall, Salvation Army, Fred victor, Warming Center

• Supervised activities of the residents while on the shelter property and document arrival and departure 
• Completed intake information packages with new residents
• Coordinated and worked with other front line shelter workers
• Supervised activities of the residents while on the shelter property and document arrival and departure 
• Completed intake information packages with new residents
• Coordinated and worked with other front line shelter workers
• Assisted in compiling reports as necessary
• Delivered meal breakfast, lunch and Dinner at their designated room
• Assisted clients on their housing application
• Checked each client’s room every 1 hour to make sure they were safe
• Maintained a clean a welcoming atmosphere
• Assisted in reviewing client background information, interview clients to obtain case history and prepare intake reports
• Assisted in reviewing client background information, interview clients to obtain case history and prepare intake reports
• Arranged for wake-up calls for residents who requested them

Volunteer

October 2022   Volunteer at Etobicoke General Hospital   Emergency Department           

• Information Desk- Connections & Wayfinding
• Greeted visitors, provided information and escorting patients or visitors to their appropriate destination
• Emergency Connection
• Provided support to Triage nursing staff and Registration staff as required.
• Run errands for staff when requested
• Visited anxious patient and families by providing comfort and support

• Community Service Worker - Diploma- Medix College, Toronto         Oct. 2022
• Standard First Aid & CPR-  Medix College, Toronto              Valid March 2025                                                       
• Crisis Prevention Intervention- Medix College, Toronto          Valid March 2025