Olga Lopatkina

I am a Senior sales professional with 10 years of experience in driving revenue growth and building strong client relationships in luxury brands like Bulgari and Zilli. My expertise lies in strategic sales planning, team leadership, and business development.”

I am a proactive and results-driven individual with excellent communication skills and a passion for exceeding targets. My ability to build strong relationships and my strategic approach to sales have consistently contributed to the success of the team

Key Skills

• Strategic Sales Planning
• Client Relationship Management
• Team Leadership and Development
• Market Analysis and Research
• Negotiation and Closing Deals

April 2019 – August 2024 “BVLGARI” Luxury Fashion Boutique at “The Dubai Mall”, Dubai - UAE.

Position: Senior Client Advisor and Visual Merchandising Ambassador    

• Elevating customer experience through personalized and attentive client advisory services.   
• Actively engaging with high-profile clientele to understand their preferences and anticipate their needs.   
• Showcasing in-depth knowledge of luxury fashion, including BVLGARI's iconic collections and craftsmanship.   
• Collaborating with cross-functional teams to implement strategic visual merchandising displays that captivate and inspire.   
• Continuously updating product knowledge to provide accurate and up-to-date information to clients.   
• Cultivating strong client relationships through effective communication and genuine rapport. 
• Remaining abreast of industry trends and competitor offerings to provide insightful recommendations.   
• Proactively participating in training programs to enhance both product knowledge and sales techniques.   
• Contributing to the overall success of the boutique by consistently meeting and exceeding sales targets.   
• Implementing creative merchandising strategies to enhance the boutique's aesthetic and promote product visibility.   
• Collaborating with the marketing team to execute promotional events and enhance brand visibility.   
• Supporting the local/regional Visual Merchandising team in the processes and projects of local new openings (such as The Dubai Mall Fashion Avenue and Vendome Palace, Qatar) and participating in brand-hosted events in Dubai.   
• Staying informed about upcoming product launches and promotions to effectively communicate with clients.   
• Utilizing CRM tools to track client preferences, purchases, and follow-up activities.   
• Managing all aspects of After Sales services, including receiving items for repair from customers, conducting brief interviews, entering data into SAP, updating lead times, processing returns, and generating invoices for the repaired products, among other related tasks.   

March 2015-February 2019 – “ZILLI” Luxury Fashion Boutique at “The Dubai Mall”, Dubai - UAE. 

Position: Senior Sales Executive  

October 2010-February 2015 – Engine-Building Plant “MOTOR SICH”, Ukraine.   

Position: Design Engineer    

2005 – 2010– Zaporizhzhia National Technical University, Ukraine; Qualification: BSc / MSc in Energy Management.