Adriane Dias

Administrative Assistant
Alô Québec September - Present
● Customer service via email, social media, and WhatsApp
● Drafting and managing contracts
● Sending quotes for services offered by the company
● Organizing client tracking tables, including dates, schedules, and relevant service information
● After-sales follow-up to assess client satisfaction and company performance
● Liaising to resolve issues and establish partnerships with partner companies

Library Assistant June 2023 - February 2025
Southwest and LaSalle Regional Library, City of Montreal, QC
● Teamwork to provide excellent customer service (youth, adult, and computer lab sections)
● Ensure proper circulation of library materials
● Conduct support and animation activities as needed (e.g., story time, board game events) for varied age groups
● Assist in the physical preparation of library materials (periodicals, audiovisual materials, books)

Bilingual Telemarketing June 2020 - January 2023
BrbPo - Ministry of Law and Humanities, Brazil
Fournir de l'assistance à la fois à la communauté brésilienne et à la communauté sourde, à travers la Provided assistance to both the Brazilian and deaf communities through Brazilian Sign Language for those wishing to report any form of violence.
Whether victims or witnesses, especially people from minority or vulnerable groups: such as women, children, the elderly, people with disabilities, racial minorities, and members of the LGBT community.

Trainee April 2016 - April 2018
Ministry of Foreign Affairs, Brazil
● Assistance to the staff of the Institute in the organization and implementation of the Diplomat Training Course (CAD);
● Promotion of the publications of the Rio Branco Institute to public and private institutions;
● Execution of technical and administrative tasks in the Office of the Directorate of the Rio Branco Institute.

Bachelor's degree in international relations
Events technician
Postgraduate degree in Brazilian sign language
AEC in digital marketing