Olivia Hedge-Cain
Administrative
About Olivia Hedge-Cain:
Entry level Administrative Assistant.
Experience
ADMINISTRATIVE EXPERIENCE
2017 – 2023
ON-CALL, REMOTE, ASSISTANT, Orville Trucking Service Company Limited
o Reporting to senior management.
o Typing, formatting, and editing reports and documents.
o Entering data, maintaining databases, and keeping records.
o Scheduling appointments, maintaining an events calendar, and sending reminders.
o Making bill payments online.
o Respond to emails.
o Safe keep email and online banking credentials.
Summer 2016
ASSISTANT to the SECRETARY, Elleston Road Police Station
o Retrieved and refiled confidential files of police officers.
o Prepared memos and other internal correspondences.
o Responded to emails.
o Any other duties that were requested of me.
OTHER EXPERIENCE
Summer 2021 & 2022 SERVER, Buffalo Wild Wings, Panama City Beach, Florida
o Took food and drink orders from customers accurately and with a positive attitude.
o Engaged with customers in a friendly manner.
o Knew the menu and made suggestions when necessary.
o Ensured tables were enjoying their meals and took action to correct any problems.
o Collected payments from customers and issued receipts.
Summer 2019
PREP COOK/COOK/SERVER/CASHIER, Lisa’s Pizzas & Rick’s Fried Clams, OOB, Maine
o Prepared pizza dough and fried dough, dough.
o Stocked refrigerators with topping and beverages.
o Took customers’ orders.
o Cashed customers and made change.
o Baked pizza by customers’ orders. o Fried, fried doughs.
o Served orders. Summer 2018 & 2019 HOSTESS & BUSSER, Myst Oceanside Restaurant, OOB, Maine
o Greeted and Seated Guests. o Assigned servers to tables.
o Assisted servers with clearing tables.
o Cleaned tables and organized for potential incoming customers.
2016 – 2017
CUSTOMER CARE ASSOCIATE, Conduent Connect, Jamaica
o Attended to, 40-100 incoming calls every day, from patients who were interested in clinical trials in their area.
o Assisted patients through the pre-qualification questionnaire to determine their eligibility.
o Advised qualified patients of the participating medical offices within their area.
o Engaged in active listening with callers, confirmed or clarified information and diffused irate clients, as needed.
Education
09/2022 - 04/2023 EVENTS MANAGEMENT GRADUATE CERTIFICATE, CENTENNIAL COLLEGE
08/2017 - 07/2021 ECONOMICS BACHELOR OF SCIENCE, UNIVERSITY OF THE WEST INDIES, MONA
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