OLUSOLA ALABI
Customer Service / Support
Services offered
I have been working as a customer service representative for over 5 years, helping customers with various products and services in different industries. I am passionate about delivering excellent customer service and building long-lasting relationships with customers. I enjoy listening to customers’ needs, finding solutions, and exceeding their expectations.
I have mastered several special skills that make me a valuable customer service representative, such as communication, problem-solving, empathy, and teamwork. I am also proficient in using various software and tools, such as Microsoft Office, CRM systems, and live chat platforms.
Experience
Customer Service Representative, Autoprobe Services, Nigeria, Jan 2019 – August 2023 • Handle inbound and outbound calls from customers regarding orders, billing, and technical support. • Use Salesforce CRM software to record customer interactions, update customer information, and process transactions. • Follow up with customers to ensure their satisfaction and loyalty. • Escalate complex issues to the appropriate department or manager. • Achieve an average of 95% customer satisfaction rating and 90% first call resolution rate.
Customer Service Representative, ShopRite Retail Company, Nigeria, April 2016 - Nov 2018 • Answered phone calls and emails from customers and advertisers. • Documented and filed customer communications and feedback. • Resolved customer queries and concerns within 24 hours. • Processed payments and invoices using Quickbooks. • Assisted with marketing campaigns and social media posts
Education
Bachelor of Economics from Redeemer’s University of Nigeria (2011 - 2015)
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