Oluwatobi Lamidi

An experienced digital enthusiast and Product Specialist with 10 years in the financial and telecommunication sectors. Skilled in optimizing digital channels for user experience and efficiency. Proven in managing people, software development projects, product management, and international stakeholder relations. A customer-centric leader driving innovation and delivering transformative solutions.

With a specialized focus on SaaS solutions and digital banking products, I've built a successful career over the past 9 years, consistently delivering value and ensuring customer satisfaction. My journey started at Squad One Investment Group (SOIG) as a Project Manager. Here, I spearheaded a Hybrid Wi-Fi implementation project that provided coverage for ten student hostels, accommodating around 8000 students. The project led to significant improvements in student satisfaction and academic performance by providing seamless connectivity and enhanced security.

In 2018, I moved to Standard Chartered Bank, initially working as an Implementation Specialist before stepping into the role of an Associate for Digital Channels & Data Analytics. During this period, I managed end-to-end support for over 400 customers, achieving high customer satisfaction and successful digital product deployment. My leadership in various digital banking solution projects and API implementations resulted in a remarkable reduction in queues and a transition towards 90% paperless transactions. My skills in project management and business analysis played a pivotal role in boosting customer satisfaction and loyalty by 25%.

Currently, I hold the position of Implementation Project Manager at Hundred Degrees Company, where I continue to showcase my leadership and project management skills. My primary responsibility is to manage the delivery of SaaS solutions following hybrid, scrum, and traditional project methodologies. Utilizing PMP principles strategically, I effectively identify and manage project risks to keep projects on track and within scope. My contributions have led to a 35% increase in customer satisfaction, thanks to the successful delivery of customer-centric SaaS solutions. Additionally, I possess proficiency in several tools, including Jira, Confluence, Miro, Tableau, and the Microsoft Office Suite.

To strengthen my project management and business analysis skills, I've attained notable certifications. I am a certified Project Management Professional (PMP) from the Project Management Institute (PMI), showcasing my proficiency in managing complex projects and ensuring their successful execution. I have also achieved the Chartered Business Analyst Professional (CBAP) certification from the International Institute of Business Analysis (IIBA), emphasizing my expertise in driving business processes and shaping project outcomes. In addition, I have the Professional Scrum Master I (PSM 1) certification from Scrum.org, validating my understanding and effective implementation of Agile and Scrum methodologies in project management.