Oluwatobi Olukeye

Detail-oriented and responsible professional with more than 10 years of experience in the banking and finance industry's payments, collections, loans, and customer service fields.

Customer Service Representative                                         

Union Bank Plc                                                                                   Jun 2017 - Nov 2021   

• Answered daily calls and emails from customers regarding product inquiries; resolved customers’ inquiries and concerns promptly and effectively.
• Completed all customers’ paperwork with great attention and accuracy.
• Maintained communication with team members and department staff to ensure efficient workflow.
• Provided accurate information in response to customers and department inquiries both in-person and by phone; ensured appropriate etiquette and timely services.
• Handled customer complaints by providing solutions, often within a time limit to ensure customer satisfaction.
• Profile customers and set up Internet Banking, Mobile Banking, and other electronic banking applications.
• Verified customer details and ensured correct entry into banking systems.
• Received and processed customer requests and maintained high levels of accuracy in processing transactions through banking applications.

Advanced Business Management                                                      May 2023 – April 2024

University of Winnipeg                                                                      Winnipeg, MB Canada