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St. John's
Onyinyechi Adeiza Otisi

Onyinyechi Adeiza Otisi

An experienced customer relations, sales executive

Customer Service / Support

St. John's, Newfoundland and Labrador

Social

Services offered

A dependable customer representative officer that interacts with customers to promptly respond to customer’s complaint, process orders and give information about the organization’s product and services. I am a real team player committed to high levels of job performance.

Customer representative
Customer relations
Sales executive
Approximate rate: CAD$ 20 per hour

Experience

2017 –2022

Achievement- Proposed new method of customer management that was adopted state wide and this improved the sales and company’s products.

Responsibilities:

●             Interacted with customers to know their ideal banking needs

●             Prepared daily, weekly, and monthly report on the team’s performance

●             Resolved customer complaints through negotiations and escalated urgent issues to appropriate supervisor for resolution

●             Stayed informed on available products, promotions and customer service policies to better assist customers

●             Ensured proper management of documents, books and confidentiality.

Education

Masters in Education - Memorial University of Newfoundland and Labrador

Bachelors in English and Literature - Nasarawa State University, Keffi Nigeria

National Diploma In Mass Communication - The Federal Polytechnic Bida, Nigeria.

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