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Palak Soni

Palak Soni

student

Arts / Entertainment / Publishing

Toronto, Ontario

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About Palak Soni:

Hi, my name is Palak Soni I'm from India and currently pursuing post-graduation in marketing management and digital media  at George Brown College. 

Experience

Customer Service Associate

 Café Coffee Day (CCD), Mumbai, India          Sept’ 21 -Dec’22 

• I was responsible for managing customer interactions, providing customer support, and handling product inquiries. 

• I also assisted customers with product selection, as well as providing resolutions. 

• I was responsible for managing customer data 

• I was responsible for ensuring compliance with internal policies and procedures and customer satisfaction. 

Marketing(Intern)

 Maa Umiya Enterprise, Mumbai, India         Jan’ 21 – Jun’21

 • Assisting with daily administrative duties that involve creating and updating spreadsheets, filing paperwork, organizing documents, and responding to emails.

 • Preparing detailed promotional presentations. 

• Performing market analysis and research on competition involving collecting data, analyzing trends, studying competitor strategies, and making recommendations. 

• Collaborate on annual marketing planning.

Education

George Brown College | Post Graduation in Marketing Management & Digital Media     May. ’23-Apr. “24 

University of Mumbai | Bachelors of Mass Media      Jun.'18- Jul.' 21

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