Pam Mulhall

Agile, cross functional professional with experience leading and coordinating business transformations at large and small scaled organizations from health care to hospitality ensuring operational excellence and member experience

General Manager, Caledon Mountain Trout Club ($1.3m) Dec 2016 – Sept 2020 Private Members Club Established in 1902 Ambassador Responsible for the Member & Guest Experiences from initiation to ongoing utilization, Facilitated cultural change & implemented club website with integrated member database for Event Booking, dining & accommodation reservations and email marketing increasing member communications, club accessibility and billing accuracy; Managed schedule, organized and executed approx. 20 house events annually (formal, clinics, outdoor and 3rd party)for 150 member families increasing revenue and attendance by approx. 15% in
conjunction with outside vendors, member house committee and staffing functions. Hired, trained and onboarded approx. 20 seasonal staff annually and oversaw daily operations of property maintenance, kitchen and dining room as well as administration within annual budget. Implemented fire safety compliance agenda including $1.7M in capital improvements in the 28 bedroom clubhouse. Kicked off comprehensive
pond maintenance program.

Interim VP Finance, Inflamax Canada, ($30m) Feb 2016 – July 2016 Clinical Research Organization
Private Equity due diligence, providing evidence of value for contracted business, clarity of business model with transfer pricing documentation, resolved multi-year commodity tax compliance challenge, &completed
first financial statement audit with multi-centre, multi-year contracts

Finance Manager, Brand Manager with progressive positions to Head of Finance, Alcon Canada, a Novartis Company ($400m) April
1999 – April 2015 Consumer, Pharmaceutical and Surgical Healthcare Company
Sales Representative, Brand Manager with #1 Category Launch, Business Planning Manager implemented collaborative planning and reforecasting approach, to Head of Finance and Pension Plan Treasurer,
increased value of generic partnership by 30%, implemented a procurement function, lead global pilot ERP Program

CPA,CGA (1999), Harvard Financial Leadership II (2012) Sheridan College Business Admin