Paresh Patel

Seasoned Operations Manager (NOC 30010 – TEER 0) with 10+ years healthcare and clinic operations expertise delivering measurable excellence: 25% workflow efficiency gains, 98%+ operational accuracy, 18% patient satisfaction improvements. Rapid learner mastering complex scheduling systems and CRM  platforms within 2 weeks; excels in professional healthcare environments through adaptable, detail-oriented approach. Expert at staff oversight, hiring, onboarding, and training while managing operational accountability, metrics tracking, and vendor coordination. Advanced communication and leadership skills with proven ability to exercise sound judgment, professionalism, and spontaneous conflict de-escalation. Immediately available full-time Toronto with strong understanding of policies, procedures, accountability frameworks, and operational excellence.

Operations Manager | Integrated Wellness Medical Centre, Burnaby & North Vancouver, BC

2024 – December 2025 | Full-Time

• Oversaw and supported teams to optimize daily clinic workflow, scheduling, and patient flow across multidisciplinary facility; ensured front desk, administrative, and support staff adherence to clinic protocols and professional standards
• Confirmed all patient communications (calls, voicemails, emails, faxes) were handled promptly and professionally; maintained high standards of office readiness, cleanliness, and organization at all times
• Hired, onboarded, and trained new staff implementing structured training programs and professional development initiatives; monitored staff performance and policy adherence achieving 12% retention improvement
• Created, maintained, and ensured SOPs and workflows were followed consistently across multiple sites; assisted with staff scheduling, coverage coordination, and day-to-day problem-solving
• Proactively identified and resolved operational issues exercising sound judgment and professionalism; liaised with building management and external vendors addressing facility and operational needs
• Tracked key operational metrics including no-show rates, booking efficiency, workflow performance, and patient satisfaction; identified inefficiencies recommending practical clinic-appropriate improvements
• Implemented Excel-based performance dashboards analyzing operational KPIs reducing errors 20% while improving scheduling efficiency 25% and patient satisfaction 18%
• Evaluated and coordinated vendor relationships managing accountability for deliverables, timelines, and performance; coordinated marketing activities and social media support
• Managed staff performance issues with calm professionalism exercising appropriate judgment while maintaining service continuity and positive workplace culture
• Demonstrated strong attention to detail with clear appreciation for organization, structure, checklists, and operational protocols
• Key Results: 25% workflow efficiency ↑ | 98% operational accuracy | 18% patient satisfaction ↑ | 20% error ↓ | 12% staff retention ↑

Senior Admission & Billing Operations Manager | P.D. Hinduja National Hospital, Mumbai, India

2019 – 2023 | Full-Time

• Managed high-volume clinic operations processing 27,000+ annual admissions; oversaw multidisciplinary teams ensuring operational excellence, staff adherence to policies, and accountability for metrics and outcomes
• Supervised staff hiring, onboarding, training, and performance management; established SOPs, workflows, and training programs ensuring consistent protocol adherence across facility
• Tracked operational metrics including patient volumes, billing accuracy (98%+), financial performance, and quality indicators; generated comprehensive reports for leadership decision-making
• Identified operational inefficiencies and implemented practical improvements reducing operational delays 20% while maintaining service quality and professional standards
• Managed vendor relationships and external partnerships ensuring accountability for service delivery and performance; coordinated facility improvements and maintenance activities
• Created and maintained detailed documentation, procedures, and organizational systems; ensured staff understanding and adherence to clinic policies and accountability frameworks
• Addressed staff and operational issues with sound judgment, professionalism, and calm demeanor maintaining positive workplace culture and service continuity
• Key Results: 27,000+ admissions at 98% accuracy | 1,800–2,000 monthly transactions | 20% operational improvement

Billing & Claims Coordinator | Criticare Multispecialty Hospital, Mumbai, India

2016 – 2019 | Full-Time

• Managed comprehensive billing and operational support for specialist clinic services ensuring accuracy, timeliness, and compliance with organizational policies
• Coordinated with internal teams and external vendors on operational and administrative matters; maintained organized systems and documentation
• Supported staff training and adherence to operational procedures and professional standards

Operations Theatre Management Trainee | Sevenhills Hospital, Mumbai, India

2013 – 2015 | Full-Time

• Coordinated clinic workflows and operations optimizing efficiency and staff coordination
• Managed scheduling, staffing, and day-to-day operational coordination in fast-paced healthcare environment
• Supported facility management and vendor coordination for equipment and operational needs

• Master of Business Administration, Finance Technology | University Canada West, Vancouver, BC | 2024
• Post-Graduate Diploma, Operations Management | Welingkar Institute, Mumbai, India | 2018
• Bachelor of Commerce, Accounting & Finance | Mumbai University, India | 2013