Patience Owusu

At age 6, my mum took me to a place she called a hospital to drop in on a sick uncle, I saw a lot of ailing people at the place, and I asked her lots of questions about the sick and who was taking care of them. I was so concerned, It was there that I knew I wanted to be the one caring for these people. After high school in Ghana, Africa, I took off to fulfill my dream with the help of my mother and guess where I landed, Canada. I loved it, I completed my Personal Support Program at Centennial College, worked at some Nursing Homes, and was later employed at Sunnybrook Health Science Care Center as a patient observer taking care of patients with high needs of care and monitoring, there I worked with some patients who are suicidal, disoriented, combative, or who can cause self-harm by pulling attached medical devices. I wanted to further pursue my dream as a registered nurse so I decided to enrol back to school and I’m presently a health science student at George Brown College. I live my life by this quote “ You miss 100% of the shots you don’t take”, I try as much as possible to take hold of any opportunity suitable that comes my way. And oh I forgot to mention, I took an Ecom course and it helped me know more about selling online, building networks and the importance of having a good mindset. I’ll take off here because my break time is over and I have to answer a call bell from a patient. Here’s a quote just for you. I’ve learnt that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. –Maya Angelou

Personal Support Worker Bendale Acres LTC (City of Toronto) · Part-time August 2022 – Present (3 yrs 6 mos) · Toronto, Ontario, Canada · On-site

Compassionate and dedicated PSW delivering high-quality, resident-centred care in a long-term care environment. Expert in empowering residents to maintain dignity, independence, and quality of life through attentive, personalized support.

• Provide comprehensive assistance with activities of daily living (ADLs), including grooming, hygiene, safe transfers, mobility, meal preparation/feeding, and emotional companionship
• Proactively monitor physical, emotional, and behavioural conditions; detect subtle changes and report promptly to interdisciplinary team, physicians, and families for timely interventions
• Follow individualized care plans with meticulous, accurate documentation while upholding strict IPAC protocols and safety standards
• Collaborate closely with healthcare teams to promote comfort, well-being, and positive resident outcomes—consistently praised for empathy, reliability, and strong relational skills

Resident Care Aide Shepherd Village Inc. · Permanent Part-time December 2019 – July 2023 (3 yrs 8 mos) · Toronto, Ontario, Canada

Reliable care aide focused on supporting residents in retirement and long-term care settings with daily needs and emotional well-being.

• Delivered personalized personal care, mobility assistance, companionship, and meal support to enhance resident independence and dignity
• Monitored health status closely and reported concerns promptly to ensure quick care adjustments and safety
• Prioritized compassionate interactions to reduce isolation and foster a positive, supportive environment

Health Science Patient Observer Sunnybrook Health Sciences Centre · Toronto, Ontario, Canada February 2019 – March 2020 (1 yr 2 mos)

Attentive observer providing one-on-one safety monitoring and compassionate presence in an acute healthcare setting.

• Maintained constant visual observation of patients, documenting behaviours and immediately alerting nursing staff to any risks, distress, or changes
• Offered calm emotional reassurance and companionship to support mental well-being during vulnerable periods while respecting privacy and dignity

Pre-Nursing Studies George Brown Polytechnic, Toronto, ON 2023 – Current

Building advanced foundational knowledge in nursing and healthcare sciences to support progression toward a registered nursing career.

• Focused on core nursing principles, patient assessment, health promotion, and clinical readiness
• Strengthening skills in compassionate care, critical thinking, and evidence-based practice to enhance future contributions in healthcare settings

Certificate in E-Commerce / Electronic Commerce [ Current9 ] 2018 – 2019 Grade: A+

Gained expertise in digital business operations, online sales strategies, and e-commerce platforms.

• Mastered business-to-business (B2B) models, website development, and Shopify for creating and managing online stores
• Developed strong understanding of electronic transactions, digital marketing fundamentals, and secure data transmission over the internet
• Excelled with top academic performance (A+), demonstrating precision, adaptability, and tech-savvy skills transferable to modern administrative or client-support roles

Certificate Program – Personal Support Worker Centennial College, Toronto, ON 2016 – 2018 Grade: A

Comprehensive training in personal support and health sciences, preparing for direct caregiving roles in long-term care, community, and hospital settings.

• Studied patient-centred care techniques for supporting individuals with illnesses, palliative needs, elderly clients, and those requiring assistance with daily living activities
• Gained hands-on knowledge in activities of daily living (ADLs), safety protocols, infection control, and building trusting therapeutic relationships
• Participated in Health Studies activities, achieving strong academic success (Grade A) and full compliance with Ontario PSW program standards