Patrick Ebah

• Well-rounded IT professional with 14 years in the banking industry and practical experience in digital solution implementation, requirements analysis, user acceptance testing, user training, project management, application programming/support, database design and programming, and IT risks analysis.
• Proficient at critical analysis and problem solving to provide valuable insights into complex situations.

Senior IT Auditor/Fraud Investigator                                        January, 2022- Present

ECOBANK CI, Abidjan, Cote d’Ivoire

• Plan and execute IT audits, including planning, audit program development, fieldwork resulting in the completion of 100% of all mission assigned: ITGC, PCI DSS, ISO27001, ISO27002, Identity and Access Management review.
• Provide technical insights, data extraction and data analysis for non-IT audits.

Electronic Banking Channels Officer                     September, 2013- December 2021

ECOBANK CI, Abidjan, Cote d’Ivoire

• Led the corporate cash management product implementation team of 3.
• Provided Subject-Matter technical expertise to Sales teams in Cash Management product development.
• Worked closely with various stakeholders to gather and document business and functional requirements.
• Conducted the successful implementation of major multi-channels (web, mobile, ussd) payment projects: national utilities bill payment, national pension fund payment, custom and tax payment making our institution the leader of e-government solutions.
• Investigated electronic banking-related issues, engaging operational and technology teams for transaction disputes and client access problems resolution.
• Provided client-centric support through corporate onboarding, user training and troubleshooting to more than 3 000 corporate clients that generated more than one million unique transactions per year.
• Built reports on channels performance and issues, providing insights for strategic decision-making.

Application Delivery/Support Officer                                                        May, 2009- August, 2013

ECOBANK CI, Abidjan, Cote d’Ivoire

• Led installation, training and support on Windows and Banking Applications (ACH, RTGS, SWIFT).
• Developed and maintained in-house applications with C#, JSP/servlet, MYSQL, MSSQL, Tomcat. 
• Performed data analysis activities for Business Units with SQL, Oracle 10g, Talend Studio, Excel.

Master of Science in Computer Information Systems         2007

The College of St Rose, Albany, New York, US

Bachelor of Science in management information systems   2004

Université Felix Houphouet Boigny, Abidjan, Côte d’Ivoire