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Brampton
POOJA SARKAR

POOJA SARKAR

Tech Support Analyst / Customer Support

Administrative

Brampton, Ontario

Social

Services offered

Customer-focused professional with a proven track record in retail and sales, poised to embark on a dynamic career as a Technical Support Analyst. Proficient in delivering tailored solutions, I thrive on surpassing client expectations through exceptional communication skills and an unwavering commitment to ensuring the highest levels of customer satisfaction within the financial industry.

Technical support analyst
Customer support
Approximate rate: CAD$ 40 per hour

Experience

Tech Support Engineer - STYPIX January 2020 to Aug 2023 • Install, Configure and manage server hardware and software. • Synchronize with clients and collect their requirements and prepare documents. • Maintain up-to-date knowledge of the products, services, or systems being supported. This includes understanding their features, configurations, and common issues • Provide hand-on system administration support for the development and test platforms. • Oversee and manage project activities by using Application Lifecycle Management tools such as JIRA, Git, etc. • Troubleshoot, upgrade, and develop procedures for applications software by performing root cause analysis and provide a permanent solution for the breaks. • 24x7 rotational support, including escalation to Emergency Response Team (ERT), driving Root Cause Analysis (RCA), Preventative action follow through, and participation in weekly operations reviews. • Provide excellent customer service and support by actively listening to customer concerns, addressing their questions, and guiding them through issue resolution.

Education

B.E in Electronics and Communication Engineering

MTech in Embedded Systems

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