Customer Service/Tech Support Rep - Ontario (ON) - Concentrix

    Concentrix
    Concentrix Ontario (ON)

    17 hours ago

    Permanent
    Description

    Customer Service/Tech Support Representative Role at Concentrix

    We're looking for a talented individual to join our team as a Customer Service/Tech Support Representative. As a key member of our global organization, you'll be responsible for providing exceptional customer experiences and technical support to clients.

    Key Responsibilities:

    • Assist external users with technical product or service inquiries, identifying and resolving issues in a timely manner.

    • Troubleshoot basic and routine customer issues related to hardware, software, networking, or other designated client products.

    • Greet customers professionally and provide empathetic listening skills to maximize rapport-building opportunities.

    • Deliver expert customer experiences with every interaction while maintaining a positive tone and demeanor.


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