Poojan Jariwala

A dedicated warehouse associate possesses strong knowledge of warehouse operations (loading/unloading, package handler, receiver, stocker). Experienced working at fast paced consolidate warehouse along with professional team. As coordinator, also have experience in freight forwarding, scheduling and route selection. Solid collaborator with outgoing, positive demeanor and proven skills in establishing rapport with clients. 

• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs by offering suitable products and service bundles. 
• Answer inbound calls promptly to avoid on-hold wait time and with aim to drive more customers in store.
• Follow up with customers about resolved issues to maintain high standards of customer service.
• Demonstrate active listening skills to cease cross selling opportunity by promoting on going promotions to maximize turnover and cover sales costs. 
• Negotiate price, terms and conditions as well as make recommendations when necessary to create win-win situation. 
• Schedule meetings or visits in store to pitch products and successfully turn leads into loyal customers by leveraging extensive knowledge and selling tactics. 

SUPPLY CHAIN MANAGEMENT – Global                                                                                                                        Sept. 2021- April 2022

Conestoga college, Kitchener, ON

• Global procurement management
• CRM (Salesforce)
• Enterprise resource planning ERP system
• Continuous improvement
• Logistics management

GLOBAL BUSINESS MANAGEMENT                                                                                                                                     Sept. 2020- April 2021

Conestoga college, Kitchener, ON

• Marketing management
• Business Analysis
• Supply chain management
• Sustainability in businesses