Pradeepa Abeykoon

I was a Team leader and Asst. Manager in Hemas group of Restaurants and Hotels in Sri Lanka. Also, I got a very good knowledge of Food and beverages - Culinary Diploma Holder. I have Canadian experience in CAPN workforce in the customer service department. Coming with a very good education background.    

Work Experience

CAPN Work Force Consulting Inc – Metrotown

August 2022 – Jan 2023 - Customer service department  

Main Tasks & Responsibilities       

• Meet & great customers & new recruits. 
• Communicate with high-ranking businessmen for new business opportunities. 
• Entertain high-profile businesspeople in High-end restaurants and star class hotels.  
• Sourcing and attracting candidates by using databases, and social media. 
• Screen candidates and job applications
• Conducting interviews and filtering candidates for open positions
• Reference checks, candidate testing, screening and processing of candidate registration paperwork
• Involving computer applications including Microsoft Office (Word, Excel, Outlook, PowerPoint), scanning/ Faxing/ Photocopying as well as performing data entry as required
• Occasional backup Reception duties including answering phones, opening and closing the office, etc.

Hemas Group of Restaurants, Hotels in Sri Lanka  – Colombo, Sri Lanka

March 2022 – May 2022 Restaurant & Hotel operations - Team Leader 

Oct 2006 – Nov 2017 – In bound Tourism department - Asst. Manager 

Handling Experience of - DANATA Travels (Travel2, Travelbag, Goldmedal & Triton Rooms) - UK, Emirates Holidays – UK, First Choice – UK (Charter Flight), Hayes & Jarvis – UK, Far East & Indian Tour Operators, FIT clients

Main Tasks & Responsibilities                                                     

• Client Services & Hospitality
• Correspondence E-mails with foreign principals 
• Coordinate with the staff assigned for the Market to see that all standing instructions are followed.
• Rates Negotiations with the hoteliers and other suppliers
• To see that our customers are more than satisfied with our services.
• To look for ways of increasing business and revenue from existing customers.
• To look for new business in the U.K Market and other Markets.
• Handling Group/FIT clients 
• Handling Travel Agent’s visits
• To keep the Management updated with statistics, trends, and other useful information with regard to the Market 
• To keep a close watch on debt collection.

Education 

• Food & Beverage - Culinary Diploma – Culinary Olympic gold medal winner Chef Dimuthu Institute
• Qualified in Preliminary Certificate in Marketing and Customer Care – PCM Sri Lanka 
• Diploma in the English language conducted by British Council Sri Lanka 
• Successfully completed MS Office (MS Word, MS Excel, PowerPoint) – IDM Sri Lanka