Prasanna Thuraisingam

Information Technology Specialist

EPIC Application Support Staff Dec 2021 (Contract)

Scarborough Health Network

• Supported receptionists, nurses and doctors with the transition to the new health information system (EPIC) from Meditech
• Aided in troubleshooting problems with the network; peripherals and I/O devices
• Placed tickets for various problems in a Help Desk Ticketing System
• Escalated work-blocking problems to superiors to prioritize important tickets
• Resolved issues that came up through the workflow of the system
• Aided users with patient charting using the EPIC healthcare information system
• Assisted users with transferring/discharging patients through the system 

Web Application Developer (On Call)              Mar 2020 – Present

Autumn Leaf Digital

• Analyze and prioritize client issues and resolved requests in timely fashion
• Assisted in developing Ruby web applications utilizing the Rails framework
• Assisted in programming a price aggregation website for pet products
• Utilized Nokogiri to scrape several pet products’ prices and images to display
• Assisted in developing the front-end page to display each price and image for the user to compare
• Created an admin page with the library trestle to allow an admin to change any variables or make any updates and responsible for data entry
• Recorded a log of all issues that was available to all developers and CEO

General Labourer  Sept 2017 - Jan 2018

Icon Digital 

• Operated several machines to develop advertising print orders for customers
• Communicated with superiors about which jobs to accomplish and when
• Addressing customer concerns with old jobs
• Maintained communication with a team while operating several machines
• Managing which orders to develop first based on due dates and size of jobs
• Maintaining machines to operate efficiently during work hours

Application Developer                  Jan 2016 – Aug 2016

{App}Mastery;

• Assisted in developing through all phases of the software development life cycle (SDLC) in developing a Android TV application using the programming language Java
• Utilized the VHX API to obtain JSON files which then were parsed to obtain the video and thumbnail data for the application
• Debugged applications using Android Debug Bridge, and used Android Developer Tools to test on prototype model
• Developed a test plan and test cases to ensure proper functionality

York University

Bachelor of Arts (BA Honours) in Information Technology, 

Graduated 2020 

GPA: 3.8