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Prasannakumar Prabhakaran

Prasannakumar Prabhakaran

Procurement & Logistics/Customer Services Officer

Customer Service / Support

Mississauga, Ontario

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About Prasannakumar Prabhakaran:

I am Prasannakumar Prabhakaran residing in Mississauga Ontario on Study Permit. I have total 12 years experience in Procurement/Logistics and Customer service support  in Qatar 

 

Experience

Procurement and Logistics In charge

Fugro | Qatar

Jan 2019 – Nov 2023

Optimized procurement processes with cost-saving measures and contract negotiations, reducing delivery lead times through strategic logistics and strong supplier relationships. Implemented risk mitigation and enhanced supplier performance, optimizing warehouse operations. Improved customer satisfaction by addressing inquiries promptly and resolving complaints empathetically. Active participation in cross-functional initiatives and establishing feedback loops for continuous improvement. Ensured prompt supplier payments by resolving invoice and payment issues.

 

Procurement & Logistics /Customer Service Officer

Nakilat Keppel Offshore & Marine | Qatar

Nov 2011 – Dec 2018

Enhanced procurement efficiency and reduced lead times through streamlined processes and strategic supplier negotiations. Implemented risk mitigation strategies and continuously improved supplier performance. Optimized warehouse operations, improving storage and order picking. Strengthened customer satisfaction by resolving inquiries and complaints, maintaining detailed records. Actively participated in cross-functional initiatives and implemented feedback loops for continuous improvement.

Education

AMET University-India 

MBA (Shipping & Logistics) 2011

ANNA University-India

B. Tech (IT)- 2009

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