Prashanth Gowlikar

Consistent and Hard-working associate with 4+ years of combined professional work
experience with Amazon & Accenture, India. Enthusiastic learner and committed to
Institutional ethics and compliance and deliver best results

I have a diverse professional background with experience in both transportation logistics and customer service:

1. **Transportation Specialist at Amazon (November 2019 – March 2023):**
  - Managed transportation operations and handled disruptions in Amazon warehouses in the US and Canada.
  - Collaborated with the scheduling department to predict and forecast volume, optimizing transportation efficiency.
  - Specialized in equipment maintenance and repositioning within warehouses.
  - Worked in the Brokerage department, negotiating with vendors to source capacity and secure loads cost-effectively.
  - Conducted training sessions for new hires, fostering a culture of fun and continuous learning.

2. **Business Associate at Accenture (June 2018 – July 2019):**
  - Worked as a business associate, addressing customer inquiries related to Google Pixel Phones and Google Play Store.
  - Acted as the primary point of contact for technical issues, ensuring efficient communication with the technical department.
  - Generated reports on escalations and provided regular updates to superiors.
  - Engaged in administrative tasks such as copying, emailing, making phone calls, and researching resolutions for daily issues.
  - Demonstrated enthusiasm and a strong work ethic in approaching each workday.

Overall, my professional experience encompasses a blend of logistics, customer service, and problem-solving skills, with a focus on optimizing operations and providing excellent customer support.

I have pursued relevant education in the fields of Supply Chain Management and Engineering:

1. **Supply Chain Management (May 2023 - Ongoing):**
  - Currently enrolled in a program at St. Lawrence Alpha Campus in Scarborough, Toronto, focusing on Supply Chain Management.
  - This education is particularly pertinent to my role as a Transportation Specialist at Amazon, as it enhances my understanding of logistics and supply chain operations.

2. **Bachelor of Engineering in Mechanical Engineering (August 2013 - May 2017):**
  - Graduated from Matrusri Engineering College in Hyderabad, India, with a Bachelor of Engineering degree.
  - My primary subject of study was Mechanical Engineering, which has provided me with a strong foundation in engineering principles.
  
These educational experiences have equipped me with valuable knowledge and skills, including a deep understanding of supply chain management and a solid engineering background, both of which are relevant to my professional roles and aspirations.