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Pravalika Anugu

Pravalika Anugu

Technical Support Analyst

Technology / Internet

Kitchener, Waterloo

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About Pravalika Anugu:

Experienced Technical Support Analyst with over 5 years of proficiency in Microsoft SQL Server, BMC Helix ITSM, BMC, ConfiForms Plugin for Confluence , and Python. My expertise lies in efficiently resolving complex technical issues, and I have a solid background in supporting diverse teams, including Windows, Linux, DBA MS SQL, Storage, and Virtualization. As a System Administrator Graduate for almost 2 years, I excelled in preparing daily report updates, created Patching CRQs(Change Requests) using the Remedy Tool, and developing templates for streamlined workflows. My skills include remediation, reporting, and documentation, and I am committed to staying current with industry trends.

Experience

Experienced Technical Support Analyst with over 5 years of proficiency in Microsoft SQL Server, BMC Helix ITSM, BMC, ConfiForms Plugin for Confluence , and Python. My expertise lies in efficiently resolving complex technical issues, and I have a solid background in supporting diverse teams, including Windows, Linux, DBA MS SQL, Storage, and Virtualization. As a System Administrator Graduate for almost 2 years, I excelled in preparing daily report updates, created Patching CRQs(Change Requests) using the Remedy Tool, and developing templates for streamlined workflows. My skills include remediation, reporting, and documentation, and I am committed to staying current with industry trends.

Education

Bachelor of Technology in Computer Science Engineering.

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