Tommy Thai

Aspiring Computer Engineering Technology Student

CCNA: Switching, Routing & Networking Certification
Google IT Foundationg Certification

Shift Lead, Tim Hortons 
Apr 2019 – Present
Markham, Canada

• Addressed issues such as equipment malfunctions, or unexpected rushes with quick thinking and effective solutions to minimize disruptions to service.

• Lead colleagues to ensure customers are receiving their orders in a resonable time frame.

• Operated and multi-tasked in a fast-paced enviroment to ensure that the drive-through's SOS was within the requested timeframe.

• Handled customer inquiries, complaints, and special requests promptly and effectively to maintain customer satisfaction

3 Year Diploma in Computer Engineering Technology, Seneca Polytechnic 
Sep 2021 – Apr 2024

Programming languages:
• C#, C++, Python and Linux

Courses of Interest:
• Cisco Internetworking I: CCNA Routing and Switching Essentials curriculum of the Cisco Networking Academy

• Cyber Security: Security+ certification. Covers threat analysis, mitigation techniques, and awareness of policies, laws, and regulations in cybersecurity.

• C# and NET Framework Programming: Introduces the C# programming language and advanced tools supported by the Microsoft .NET Framework. It covers the fundamental principles of object-oriented and event-driven programming using C# and .NET Framework.

• Engineering Technology and Design: Technological design skills cover interfacing controllers and loads using analog and digital signals, signal conditioning, level shifting, isolation, and Electronic Design Automation (EDA) practices like schematic capture, SPICE simulation, and PCB design.

• NSP655 - Network Servers and Peripherals: covers virtualized multi-OS network environments, including OS configuration, troubleshooting, network service administration, and maintenance. Topics include Fedora Linux setup, virtualization architectures, multi-OS interoperability, backup systems, printers, network-attached storage, and security.