Precious Nwamaka Anusionwu

I am currently taking my graduate program in Human Resource Management and I am a Graduate of communication with over six years experience in customer service and customer Relationship management. Experienced in multi-tasking and prioritizing in a large fast paced organization. In the past I managed and coordinated a team of over 18 customer service officers as a middle manager. I have sufficient Digital literacy; having worked as middle manager with a Fintech organization as well as hands-on experience with Microsoft Office (Word, excel, Power Point and Outlook) and Freshdesk CRM. I am action oriented, flexible and able to adapt to changes in positive manner, passionate about helping clients meet their financial goals by proactively listening, creatively matching customers’ needs with available products, experienced processing online financial transactions with speed and accuracy. I have an excellent interpersonal communication with demonstrated ability to work independently and as member of a team.

Customer Experience Team Manager                                                        Jan. 2020 – Aug. 2022

Patricia Technologies Limited (FinTech)                                                                   Lagos, Nigeria

Customer Experience Representative                                                        May 2018 – Dec. 2019

Patricia Technologies Limited (FinTech)                                                                   Lagos, Nigeria

Radio Station Reporter (National Youth Service Program)                    April 2017 – April 2018

Joy 96.5 FM                                                                                                               Benue, Nigeria

Customer Relationship Officer                                                                   Sept. 2016 – Feb. 2017

Capital Express Assurance                                                                                         Abia, Nigeria

Post Graduate Certificate in HR Management                                                                 May 2023

Nova Scotia Community College, Cape Breton                                                                               Nova Scotia,Canada.

Bachelor of Arts, Communication                                                                                      August 2016

Nnamdi Azikiwe University, Awka                                                                            Anambra,Nigeria.

Diploma in Mass Communication                                                                                      August 2012

Nnamdi Azikiwe University, Awka                                                                          Anambra, Nigeria.