Pritha Goswami

A detail-oriented strategic thinker and self-motivated enthusiast with efficient organizational skills. Experience of working in a dynamic and fast-paced environment demonstrating understanding of Financial Analysis, Data Analysis and business transactions. Proven ability to establish and maintain excellent communication and long-term relationship with customers and stakeholders. Proficient in time management combined with an extensive experience of working in the customer service industry and also in financial domain. Excellent team player with ability to quickly adapt to changes and learn new processes quickly.

Ability to perform data collection, data entry and data analysis accurately within pre-established deadlines and with minimal direction and support. 

Performed monthly reconciliation on cost and revenue for 13 contracts by referring and collecting data from various source systems. 

Reviewed and analysed complex data, prepared dashboard and charts on MS Excel for visual representation of large dataset and shared the reports with stakeholders, financial reporting staff and manager.

With strategic planning performed forecasting of cost and revenue value at risk. Used basic reporting skills to raise queries with numerous departments to validate the charges thus resulting in the mitigation of cost leakage by 25% and revenue leakage by 35%. 

Received award for closing maximum number of customer contracts with positive margin and also for achieving financial benefit of 0.26 million GBP in FY 22 – 23.

Experienced resolving customer complaints related broadband services through outbound calls, email and chats by addressing issues quickly and professionally and also focused on delivering outstanding customer experience. 

Proficiency in Google Suite, Microsoft Office tools (Office, Word, PowerPoint, Excel, Teams and Outlook), SharePoint and also in written and verbal communication skills

Completed Bachelors of Telecommunication Engineering from Visvesvaraya Technological University, India