Rachel Stephenson

I’m a creative and strategic communications specialist with expertise in internal communications, developing and executing comprehensive communication plans, and producing engaging marketing materials for diverse clients. Skilled in crafting clear messaging and driving impactful campaigns that align with organizational goals.

Communications Specialist - Facilities | lululemon, Vancouver | May 2024 – Present
● Lead communications strategy and delivery for North America office programs, construction projects, and workplace design initiatives, ensuring clarity and consistency across internal audiences.
● Administer and optimize digital platforms (Teams, SharePoint), improving navigation, accessibility, and engagement for employee facing content.
● Launched and managed communication channels for all office locations across North America, improving community connection and information sharing.
● Created and rolled out a department Communications Framework with templates, SOPs, and standardized responses, streamlining workflows and enabling consistency across the department.
● Partner cross-functionally with Workplace Design, Construction, Facilities, Office Services, Internal Communications, and People & Culture to ensure communication strategies support change management and employee engagement.
● Develop engaging onboarding and training materials, including welcome guides for new employees.
● Support enterprise-wide return-to-office change initiative (4-day office return), collaborating with senior leaders to deliver messaging that balances business needs with employee experience.
● Redesigned SharePoint pages using UX-informed enhancements, to improve user navigation.
Business Development Coordinator | Gadens Lawyers, Melbourne | Feb 2023 – Dec 2023
● Supported nationwide campaigns and BD initiatives, drafting compelling communication collateral and tracking outreach effectiveness.
● Designed capability statements, EOIs, and RFPs; liaised with stakeholders to ensure high-quality, timely submissions.
● Improved team processes by introducing new templates, manuals, and content management tools (SharePoint).
● Produced engaging EDMs and communications for client campaigns, aligning with brand guidelines.
● Generated reports for client obligations and supported award/committee submissions.
Elysian Retreat, Whitsundays, Australia | Hospitality All Rounder | Aug 2022 – Dec 2022
● Working at a luxury eco resort to fulfil mandatory regional work for visa requirements.
Business Development Assistant | Gadens Lawyers | March 2022 – July 2022
● Produced tenders and proposals, capability statements, email newsletters and other marketing collateral in accordance with brand guidelines.
● Maintained the firm’s website via WordPress, maintained the firm’s website via WordPress; managed marketing collateral, CVs, and client data.
● Facilitated the planning of both internal and external events, including venue set up, email invitations, liaising with catering, and photographers.
● Supported planning and delivery of internal and client-facing events.
Marketing Assistant | Parco Museo Jalari | Sept 2021 – Dec 2021
● Completed a 3-month EU internship in Sicily, supporting marketing and operations at a sculpture park.
● Created and scheduled social media content to promote the park’s art collection.
● Contributed to event planning and developed promo materials for weddings, tours, and culture nights.
Website Editor & Sales Advisor | Grove Home | Sept 2020 – Sept 2021
● Responsible for all e-commerce operations on Shopify, encompassing website upkeep, content uploads, image library management, and SEO enhancement.
● Revitalised the online website by implementing categorised product sections, updating imagery and including lifestyle shots to encourage sale of home and living accessories.
● Consistently liaised with furniture suppliers to manage end-to-end custom furniture sales and order fulfillment.
Sales Assistant | Mulhall’s Supermarket | Nov 2016 – Aug 2020
● Customer service role during education, developing interpersonal and multitasking skills

Limerick School of Art and Design, Co. Limerick, Ireland - 1.1 Bachelor (Hons) of Fine Arts in Printmaking Contemporary Practice | Sept 2017 - May 2021