Rajesh Jayaraman

 Dynamic and results-oriented Security Analyst/ Software Implementation Specialist with over 10 years of experience in customer onboarding and software training. Passionate about driving user adoption, building strong customer relationships, and delivering seamless software implementation experiences. Seeking to leverage my expertise in project management, customer success, and technical knowledge to contribute to the continued growth of any forward-looking organization.

• Define and develop security risk analysis scenarios and response procedures to proactively identify and address potential security threats.
• Implement processes and methods for auditing and addressing non-compliance with information and network security standards.
• Enforce security policies and procedures by administering and monitoring security profiles, reviewing security violation reports, and investigating possible security exceptions.
• Update and maintain documentation of security controls to ensure comprehensive coverage and compliance.
• Perform periodic security assessments on systems and networks, reviewing all networking initiatives for security compliance and providing recommendations for improvement.
• Represent the security needs of clients and partner organizations, providing expertise and assistance in IT projects related to security issues.
• Review system designs and architecture for potential risk areas and non-compliance, recommending methods to address security gaps.
• Provide on-call support to users and work extended hours as needed to complete system maintenance tasks.
• Managed multiple customer onboarding and implementation projects from kickoff to launch, ensuring timely delivery and customer satisfaction.
• Configured and set up software solutions, including data migration, to prepare customers for successful launches.
• Delivered live software training sessions, both online and onsite, resulting in increased user adoption and customer satisfaction.
• Provided exceptional service throughout the onboarding journey, building strong relationships and ensuring customer retention.
• Investigated and escalated technical issues, working closely with development teams to ensure prompt resolution.
• Identified upsell opportunities, contributing to increased revenue and customer expansion.
• Collaborated with cross-functional teams, including Sales, Account Management, Support, and Product, to ensure seamless project handoff and implementation success.
• Documented all client project activity, maintaining a minimum number of billable hours per month.
• Conducted software training sessions for new and existing customers, tailoring content to meet the needs of diverse audiences.
• Gathered business and technical requirements from customers to ensure the software solution met their needs.
• Developed training materials and resources, improving the overall training experience and customer satisfaction.
• Built strong customer relationships through trust and commitment, leading to increased customer retention and advocacy.

Cybersecurity for Energy, Ontario Tech Talent. 

Google Cybersecurity Professional Certificate, Coursera,

MBA in Technology Management, Griffith University QLD, Australia,

Bachelor of Technology in Chemical Engineering, REC Trichy India,