rashmita kaur

Hi ! I am Rashmita Kaur . I am from Amritsar, Punjab, India. I did my Graduation in Bachelor of Design & Textile back from india. Now i am persuing my post-grad in Fashion management at Humber College Lakeshore campus. Highly motivated professional seeking a challenging role in your company. Eager to apply my knowledge gained throughout studies and on-going internships to help an organization to achieve success through strong execution, team collaboration and a continuous improvement mindset.

Reliance Trends (Amritsar, India) Jan 2023- June 2023
Customer Service Representative
• Processed transactions using a point-of-sale system and handled cash and credit card
payments.
• Provided exceptional customer service by greeting customers, answering questions, and helping
them find the products they need.
• Assist customers with inquiries, complaints, and issue resolution, striving to achieve first-call
resolution.

INCHING INDIA , fashion brand (Amritsar, India) July 2022- dec 2022
Logistic Customer Service Representative

• Responded to customer inquiries and complaints via phone, email, and chat promptly and
professionally, while managed multiple screens at once.
• Processed orders, returns, and exchanges efficiently and accurately
• Collaborate with other departments to investigate customer disputes and find customer
satisfactory resolution.

AIPWP (All India Public Welfare Party) Sept 2021– July 2022
Assistant in NGO (Volunteer)
• Helped in the organisation and execution of employee appreciation events.
• Contributed to the revision of HR rules and procedures.
• Research on effective practices in employee engagement and retention was conducted.
• Contributed to the conduct of departure interviews and the compilation of feedback reports.

Pursuing Post Graduate Diploma in Fashion Management
Sept 2023 - August 2024
Humber college Lakeshore Campus (Toronto, ON )
Bachelor in Fashion Design & Textile

June 2017- May 2021
BBK DAV college for Women
(Amritsar, India)