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    Technical Community Leader - Toronto, ON, Canada - Klick Group

    Klick Group
    Klick Group Toronto, ON, Canada

    1 week ago

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    Description
    About Klick Health

    Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997.

    As Klick experiences exponential growth year-over-year, so do the people who help make it happen.

    We're one of the country's Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing.

    And that's an asset. We're on the lookout for a Campaign Solution Delivery Lead to join our Technology team.

    The ideal candidate possesses current knowledge of the Digital Solutions Landscape and has a track record of delivering enterprise-scale solutions in Marketing Technology, including CRM, Email, and Marketing Ops.

    Their background includes Marketing Operational Management, specifically with enterprise-level Customer Data Platforms (CDP) and/or marketing automation solutions.

    They offer a distinctive combination of business and technical expertise, collaborating effectively with client account teams, architects, developers, data stewards, and marketing automation platform administrators.

    lead the continuous improvement across people, processes, and technology to reduce manual work, increase delivery predictability, improve quality, increase client satisfaction, measure, and report on the operational health of the account to internal and external stakeholders
    Owns and drives incident management, engaging appropriate resources as needed to drive resolution
    Manage team structure, role responsibilities, and role assignments in partnership with the stakeholders from client teams and customer engagement practice owner
    Actively manage day-to-day aspects of running the campaign operations for the client. This Team will include salesforce marketing cloud developers, salesforce marketing cloud architects, CDP developers, QA analysts, and business analysts who run, support, monitor, and enhance the platform for marketing efforts
    Manages all operational metrics and KPIs and ensures they are captured, tracked, and reported upon per client SLA commitments and contractual obligations
    Works collaboratively with client stakeholders to define and align the critical data points, KPIs, and reporting needs, ensuring transparency and accountability in campaign performance measurement
    Act as a mentor and coach to client and internal Delivery teams as needed
    Oversee and implement continual operational excellence initiatives, both corporate-driven as well as account-based
    5+ years of service delivery experience in implementing and maintaining real-time, high-volume omnichannel marketing systems, leading high-performing, globally distributed delivery teams
    ~ Marketing operations management experience in marketing technology (CRM/email/marketing operations/media operations) leveraging capabilities like Salesforce Marketing Cloud, Tealium, Redpoint, Klaviyo, Segment, etc
    ~ Excellent project management skills with the ability to multi-task and work well under pressure
    ~ Demonstrated experience in root cause analysis of complex technology solutions
    ~ Systems development project life cycle experience including, but not limited to, requirements gathering, writing functional specifications, working with technical developers to convey the business requirements, testing/sign-off, and post-implementation support
    ~ Strong experience in engagements that span tracks of work, including User Experience, Technology, Project Management, Business Analysis, Systems Integration, Migration, and Infrastructure
    ~ Excellent people management skills within a highly matrixed and geographically dispersed teamExperience leading critical initiatives against strict timelines and multiple priorities
    ~ Strong executive presence, demonstrated history of working with clients or internal business partners at mid to senior levels (e.g., Focused experience in the healthcare/pharma verticals are an asset
    ~ We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
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