Richard Campbell

Implementation and business systems leader with 30+ years of experience driving technology adoption, process improvement, and team performance across logistics, retail, and media. Proven track record of leading enterprise-scale implementations, optimizing operations, and aligning IT solutions with evolving business needs. Recognized for strong stakeholder management, cross-functional leadership, and delivering measurable results in efficiency, profitability, and customer satisfaction.

Systems Logic, Kitchener
2016 – Present

Senior Business Systems Analyst & LMS Manager (2024 – Present)

• Lead business analysis, project management, and client-facing implementation initiatives for warehouse management solutions (WMS).
• Serve as primary analyst for warehouse business reviews, guiding solution design and implementation strategies.
• Develop and manage a corporate Learning Management System (LMS) to improve client and staff training effectiveness.
• Represent company at trade shows, driving new sales opportunities and brand visibility.

Director of Client Services (2020 – 2024)

• Directed client services team, overseeing consulting, implementation, and support operations.
• Spearheaded multiple WMS implementations, improving warehouse accuracy and efficiency for North American clients.
• Mentored and trained support and development staff, building stronger internal capabilities.
• Collaborated with development teams on WMS enhancements and best practices, improving product adoption and client satisfaction.

Business Analyst & Implementation Consultant (2016 – 2020)

• Acted as primary client liaison for WMS implementations, coordinating project plans and ensuring successful deployments.
• Drove process improvements that increased client warehouse efficiency and profitability.
• Authored training manuals, videos, and process guides, enhancing user adoption and reducing support overhead.

Independent Consultant – Solar & IT Solutions
2013 – 2015

• Generated new business and delivered sales support for solar energy providers, developing proposals, projections, and designs.
• Created and maintained websites, CRM systems, and sales tools to improve lead conversion.
• Introduced business process improvements that strengthened sales team effectiveness.

Loblaw Inc., Brampton
2010 – 2012
Manager, Brands, Marketing & CRM Systems

• Managed multi-million-dollar projects and departmental budgets, consistently delivering initiatives on time and within budget.
• Directed full SDLC for internally developed applications and enhancements to third-party solutions.
• Acted as IT-business liaison, aligning technology strategy with evolving marketing and loyalty priorities.
• Recruited, coached, and developed team members across analysis, project management, and development disciplines.
• Negotiated contracts and managed vendor relationships to optimize cost and performance.

Toronto Star Media Group / Metroland Media Group
1990 – 2009
IT Project Manager (2008 – 2009)

• Delivered high-visibility distribution and circulation projects, liaising with stakeholders up to C-suite level.

Manager, Applications Development & Support (2004 – 2008)

• Led team of analysts, programmers, and support personnel, managing full SDLC of enterprise applications.
• Oversaw multimillion-dollar budgets and strategic IT planning, aligning solutions with business priorities.

Senior Systems Analyst (2002 – 2004)

• Designed and implemented multiple in-house systems, improving operational efficiency and reducing training needs.

Programmer Analyst / Support (1990 – 2002)

• Designed, developed, and supported enterprise software solutions.
• Delivered ongoing support for business-critical applications.

Seneca College – Honours Diploma, Computer Programming & Analysis (1991)