Rizwan Rashid

Key Skills

 Customer Service (Phone, Email, Chat)

 Problem Resolution & De-escalation

 Data Entry & CRM Systems

 Time Management & Multitasking

 Remote Work Discipline

 Microsoft server configuration 2012, 2016

     &Microsoft Office/ Google 

 Fast Learner & Team Player

Work Experience

AZ driver (Forest City Staffing-Cambridge, ON)

Feb 2021 to Present

• .Presently working with Parrish & Heimbecker milling group as a Tankers shunt/ driver.
• Worked at Toyota Woodstock for 18 months as shunter and driver working with Loblaws and delivering freight all over GTA.
•  A Good safety and driving record with a friendly, professional attitude .Thorough and accurate in all tasks and responsibilities.

E-Commerce & costumer support Manager (AK Boutique Cambridge, ON)

Oct 2019 to jan 2021

• Managed and maintained the brand’s website, ensuring products were updated accurately, content was current, and the site functioned smoothly to support online sales.
• Handled social media management across platforms, including posting product updates, promotions, and responding to customer inquiries to maintain brand presence and engagement.
• Provided end-to-end customer support by addressing customer questions, resolving issues, and handling complaints in a professional and timely manner.
• Processed online orders from confirmation to fulfillment, ensuring accuracy in order details and customer information.
• Coordinated shipping and logistics by arranging shipments, tracking deliveries, and liaising with couriers to ensure timely and accurate order fulfillment.
• Managed online customer communications via email, social media, and messaging platforms, ensuring a positive shopping experience and repeat business.
• Assisted with problem-solving across daily operations, including order discrepancies, delivery delays, website issues, and customer service challenges.
• Supported overall business operations by multitasking across administrative, customer-facing, and digital roles to ensure smooth day-to-day functioning of the brand.

Site Supervisor (Paragon Security-Mississauga)

Jan 2014 to Oct 2019

• Ensured smooth flow and operations of the front and back of the building, smooth flow of traffic
•  Created, maintained and updated residential database on daily basis
• Responsible for access control, CCTV.
• Parking enforcement and reporting suspicious activities to Management.\
• Hired new staff and Implemented site training for newly hired security personnel on Standard Operation Procedures.
• Ensured protection of employees, assets and facilities.
• Ensured that all shifts, posts and positions are staffed with fully trained, qualified personnel at all times.
• Entrusted with handling confidential information and document..
• Ensured individuals are Verified and authorized before entry into private property

Line Cook KFC-Mississauga, ON

March 2017 to March 2018

• Prepare meals by reviewing recipe.
•  Assembling, combining, and cooking ingredients according to recipes and maintaining a sanitary kitchen.
•  Executes cold food production in accordance with standards of plating guide specifications.
•  Clean work area, equipment, utensils, and dishes.
•  Places and expedites orders.

Education

Political science, economics (Bachelor's Degree)

Forman Christian Collage-Lahore

March 1988 to 1991

CERTIFICATIONS (2018)

• 743: Upgrading Your Skills to Windows Server 2016
• 409: Server virtualization
• 410: Installing and Configuring Windows Server 2012
• 411: Administering Windows Server 2012
• 412: Configuring Advanced Windows Server 2012 Services
• 413: Designing and Implementing a Server Infrastructure
• 414: Implementing an Advanced Server Infrastructure