Rocky Khanna

Experienced Team Lead Planner with 20 years of expertise in managing large-scale logistics operations. Successfully handled a fleet of 500+ trucks, coordinated 10+ dispatch planners, 40+ driver managers, and 10+ customs specialists. Adept at overseeing daily freight reviews, capacity coverage, and freight brokerage to ensure smooth operations. Proficient in TMS software for dispatch creation and dispute resolution. Skilled in customs clearance, including managing bonded shipments, and crisis management for expedited or time-sensitive deliveries. Experienced in real-time tracking and tracing of trucks for optimal client support. Proven track record working with top Canadian brands such as GM, Stellantis, Ford, Canada Post, Purolator, LCBO, Home Depot, and Atlantic Packaging.

As a Fleet Manager, I efficiently coordinated a large fleet of over 500 trucks operating across various territories including local, Montreal, cross-border, interstate, and CDL corridors, ensuring adherence to strict pickup and delivery schedules to meet customer demands and boost company revenues. I actively engaged with new auto parts clients to secure more freight, collaborated with a diverse team including 10+ dispatch planners, 40+ driver managers, and 10+ customs specialists, both locally and internationally. I played a pivotal role in onboarding and training new hires, fostering a high-performance culture within the dispatch team. Additionally, I generated insightful reports from the Transportation Management System (TMS) to aid upper management in strategic decision-making, while also overseeing dispatcher schedules to ensure seamless 24/7 operations. My proficiency extended to liaising with various internal departments such as Safety, Service, Accounting, and Crossdocking, across multiple terminals in Canada and the US. I adeptly utilized Load Link and DAT to address freight shortages and maintained strong relationships with carriers to ensure consistent performance in expedited freight services. I proactively managed load swaps to prevent service failures and efficiently handled city dispatches to satisfy customer requirements and company revenue targets. Exceptional communication skills allowed me to engage with customers via email and high-volume calls, providing timely updates on shipment statuses and addressing any delays or issues, including managing waiting time charges. Furthermore, I expertly managed customs processes such as ACE/ACI, customs broker issues at borders, and shipments at bonded sheds, demonstrating comprehensive knowledge of bonds for cross-border shipments. I also provided solutions to drivers regarding load issues, service calls, and navigational assistance at various locations.

Master of Business Management                                                                                                    (May 2004)

• Completed (MBA) from Apeejay Institute of Management, Jalandhar from Punjab Technical University with honours in Marketing.

Bachelor of Business Management                                                                                     (May 2002)

Completed (BBA) from Apeejay Institute of Management, Jalandhar from Punjab Technical University with honours in Marketing