Rocky Nthoubanza

I am a bilingual (English & French) IT professional with a strong background in technical support, cybersecurity, and web analysis. My expertise includes internet research, content evaluation, and search engine optimization (SEO), making me highly suited for roles that require analytical thinking and attention to detail.

With experience in customer support, IT troubleshooting, and digital content analysis, I have developed a keen ability to identify trends, optimize workflows, and ensure high-quality user experiences. I am passionate about technology, cybersecurity, and online research, and I continuously seek to expand my skills to stay ahead in the ever-evolving digital landscape.

I specialize in providing technical support in various areas, with a focus on networking, cybersecurity, and customer service. My career spans roles such as supporting Merchant Terminals, troubleshooting network issues, and resolving transaction and billing concerns. I'm skilled in using tools like SCCM, Citrix, Metasploit, and have experience with programming languages like Python and Bash scripting. In addition, I've worked in both technical and customer-facing roles, leading teams and ensuring that customers receive timely and effective solutions. I am currently working as a Bilingual Technical Support Representative at Elavon US Bank, where I assist with merchant issues and technical support.

My most relevant education includes a focus on both technical support and cybersecurity. I studied at Humber College in Toronto, where I pursued an English Academic Purpose Diploma, which helped refine my communication skills in English. I also studied Web & Graphic Design at Herzing College, which gave me a solid foundation in design principles and technical skills. Additionally, I'm actively pursuing further education in cybersecurity, which ties into my work in penetration testing, network troubleshooting, and security assessments.