Rodolfo Jose Quilantan Tapia

At a young age, I've had the luck to experience a multicultural upbringing like few have. I am passionate about travel, communication, creativity and bringing people together. I excel in collaboration in multicultural settings. 

From Milan to Vancouver, and from Consulates to the airline industry, I have had to work strongly to be a proficient communicator in different settings across languages, handle difficult conversations, problem solving, organization, teamwork and dealing with high profile professional across the public and private sectors.

Customer Experience Specialist – 64312 (Airline Ticket and Service Agent) March 2023 – PRESENT (3211 Grant McConachie Wy, Richmond, BC V7B 0A4)

      Air Canada – Vancouver, BC

• Provide Spanish and French translations among passengers, colleagues and managers. 
• Thorough documentation check for passengers traveling with firearms and ammunition.
• Communicating between departments when there are gate changes and aircraft changes.
• Charging passengers for requested cabin upgrades and carrying excessive number of bags.
• Verifying governmental issues ID’s and VISAS of passengers before traveling.
• Organized and facilitated the timely boarding of all passengers.
• Rebooking passenger’s itinerary in the events of late connections, flight cancelations and issuing compensations.

Connect Assistant – 13100 (Administrative Assistant)                  August 2022 – November 2022

      Vancouver Film School – Vancouver, BC (198 W Hastings St, Vancouver, BC V6B 1H2)

• Responsible for the coordination of all online workshops and certificate courses.
• Prepare proofread email and invoices between academic departments. 
• Helped to meet educational objectives including seat capacity and enrollment targets for all online programs.
• Established work priorities among colleagues to reach admissions goals and deadlines. 
• Responsible for VFS Connect student payments and enrollments/registration administration.
• Managing course registrations and coordinating with Marketing to update course websites.
• Shared periodically collected and assembled data of student enrollments.
• Conducted analyses based from enrollment data to help with future project planning for classes.
• Coordinate strategies within team based on the flow on information from other departments.
• Answer telephone and email inquiries about enrolling in the online classes.
• Managed and supervised specific records of students who were enrolled in online courses.  

Internship – 13201 (Production and Logistics Coordinator)        June 2018 – August 2018

       Crossroads Foundation Ltd., Hong Kong, Tuen Mun

• Organized the inventory of donated goods that would be designated to be donated abroad.
• Reported directly with the department manager to come up with time efficient strategies and methods to allocate donated items. 
• Coordinated international shipping with other departments and ensured all freight containers were loaded properly and in a timely manner.
• Prepared and maintained reports on the progress of how many items were donated weekly.
• Helped to plan the overall logistics of what items would be loaded into freight containers. 
• Assisted in the communications department with working on the videography promo video.
• Consulted with the supervisors with the other departments to verify how many items per department would be loaded into the freight containers. 
• Maintained the inventory of the main warehouse up to date.

Graduate Assistant – 13110 (Administrative Assistant) August 2017 – May 2019

       Oklahoma State University, Stillwater, OK, USA                       

• Assisted in the preparation of events for guest speakers such as the former First Minister of Scotland, Prince of Ethiopia, and other diplomatic figures.
• Aided in the preparation of brochures and presentations for key note speakers. 
• Updated the database for the Memorandum of Understandings with International universities.
• Organized inventory in the building of Global Studies and Partnerships.
• Proposed and implemented renovation ideas for the building of Global Studies and Partnerships.
• Scheduled and confirmed appointments between students and Head Student Advisor. 
• Trained office staff in how to receive visitors and maintain computerized filing data on Excel.
• Answered telephone and relayed emails and messages. 
• Evaluated how to implement new procedures for hosting events with the Administrator Support Specialist.
• Established work priorities and deadlines for the graduate students in the School of Global Studies with the Dean, Administrator Support Specialist and Student Advisor.
• Conduct analyses of the inventory and office supplies with the Dean and Administrator Support Specialist.

Consular Officer – 40019 (Manager in Public Administration)        March 2015 – August 2017

       General Consulate of Mexico, San Antonio, TX, USA                                                 

• Provided advice to government managers to reach objectives in Civil Registry Department.
• Created and acted upon new policies to make the Civil Registry Department more efficient. 
• Coordinated and organized meetings for legal procedures such as granting dual citizenship.
• Oversaw and organized the database of birth certificates made in the consulate.
• Advised staff how to organize and prepare documentation in the Civil Registry department.
• Worked with other departments to manage and evaluate consular projects and goals.
• Proposed budget plans for materials and supplied needed in the Civil Registry department.
• Issued passports and other consular identifications for Mexican nationals.
• Trained new staff in the Civil Registry Department.

Bachelor’s Degree Business Administration & Management            Fall 2020 – Winter 2021

     City University of Seattle in Canada, Vancouver, BC                                             

Master’s Degree Global Studies                                                           Fall 2017 - Summer 2019

     Oklahoma State University, Stillwater, OK, USA                                                               

Bachelor’s Degree International Studies                                          Summer 2009 - Winter 2014

     Universidad De Monterrey, Nuevo León, México