Rua Abdallah

Iraqi-Canadian Woman.

Educations: 

• Pre-Health Sciences pathways-Advanced Diplomas& Degrees
• General Art& Science Diploma 
• BHSc-uOttawa Univ. 

Assistant Manager                                                                                                  Dec 2022 – Sep 2023  

Old Navy, Ottawa, ON   

•     Manages office operations, including team management, cash handling, and inventory control. 

• Collaborates with other department managers to streamline operations, leading to an improvement in customer experience. 
• Oversees Men’s section, including product placement, visual merchandising, replenishment, markdowns, and shipping from the store. 
• Provides excellent customer service, sales floor support, cashiering, and fitting room assistance. 
• Leads training and onboarding of new employees in each department to improve performance and achieve individual and team goals.

Women Senior Lead Associate                                                                             Jan – Nov 2022  

Kid’s Lead Associate                                                                                                Feb 2020 – Dec 2021  

Old Navy, Ottawa, ON                                        

• Managed women's and kid’s section including product placement, visual merchandising, replenishment, markdowns, and shipping from store. 
• Assisted customers with product recommendations, selection and purchases. 
• Operated cash register and processed transactions accurately and efficiently. 
• Coordinated with employees to conduct monthly and annual inventory of merchandise. 
• Provided excellent customer service, sales floor support, cashiering, and fitting room assistance. 
• Led training and onboarding of new employees in each department to improve performance and achieve individual and team goals.
• Contributed to the overall maintenance for a clean and organized presentation of the store.  

Loss Prevention (LP) Associate                                                                              Oct 2018 – Jan 2020 

Sales Associate                                                                                                        May 2015 – May 2016 

Old Navy, Ottawa, ON 

• Conducted loss prevention operations to ensure store safety and preparedness. 
• Trained store employees in loss prevention techniques, including proper procedures of handling cash, managing inventory, and identifying potential security risks.  
• Provided excellent customer service, sales floor support, and fitting room assistance. 

 VOLUNTEER EXPERIENCE  

Registration Day Volunteer                                                                                       Jan 2013 – Feb 2013

Adults High School, Ottawa, ON                                            

• Registered new students and directed them to appropriate departments. 
• Acted as a Translator (Arabic and French) for students and their families who had difficulty. 

communicating in English. 

• Assisted in filling out forms during student registration. 

CO-OP STUDENT

Old Navy, Ottawa, ON 

• Customer service skills / fitting room/ sales floor all in departments (Women’s, Men’s and Kid’s). 
• Cashier. 

Honours Bachelor of Health Sciences (BHSc)                                        Sept 2023- Current

University of Ottawa 

•    Courses included healthcare-related.

•    Courses are mostly online except for one course. 

General Arts and Science Diploma, Pre-Health Sciences Certificate    Sept 2019 – Apr 2022

Algonquin College Ottawa, ON  

•    Courses included economics and the global marketplace, world conflict, and human behaviours. 

Dental Assistant Courses, Level 1 Certificate                                                        Jan 2018 – Apr 2019 

Algonquin College Ottawa, ON 

 •   Some courses as clinic and labs had been done.