Ruvie Ruiz

I am currently a second-year student pursuing a Bachelor's of Business Administration with a major in Accounting at Athabasca University. I am engaged in flexible online part-time studies, with an expected completion date in June 2024.

Work Experience

Payworks - Payroll Implementation Specialist

(September 2023 - Present)

In my current role at Payworks, I serve as a Payroll Implementation Specialist, specializing in configuring software settings, defining payroll parameters, and ensuring seamless integration with existing HR systems. My proven track record includes collaborating with cross-functional teams to analyze client requirements, troubleshoot issues, and customize payroll solutions to meet specific organizational needs. I excel in conducting comprehensive training sessions for end-users and providing hands-on guidance on payroll system functionalities.

Humi – Scheduling and Payroll Implementation Specialist

(October 2022 – August 2023)

During my tenure at Humi, I played a crucial role as a Scheduling and Payroll Implementation Specialist. My responsibilities included facilitating the implementation process for new clients, coordinating with internal teams for accurate payroll processing, and proactively identifying and addressing potential issues to ensure client satisfaction. I stayed abreast of industry trends and best practices, contributing to the continuous improvement of processes.

WestJet – Reservation Support Desk

(January 2022 – May 2023)

In my role at WestJet, I provided technical support for multiple business units, ensuring adherence to airline regulations and policies. I excelled in re-accommodating guests during irregular operations, providing support regarding company policies and procedures, and staying up-to-date with regulatory requirements. My responsibilities also extended to internal reservations, billing, and handling administrative communications.

WestJet – Sales and Service Agent

(October 2021 – January 2022)

As a Sales and Service Agent at WestJet, I accurately directed customer inquiries, resolved concerns, and met specific metrics, including customer satisfaction and client retention. I played a vital role in driving sales, promoting loyalty programs, and providing comprehensive travel information.

Five Guys - Assistant General Manager

(September 2019 – August 2021)

In my role as Assistant General Manager at Five Guys, I managed the financial performance and budget of the store, streamlined processes for efficiency, and ensured the consistent delivery of high-quality products and exceptional customer service. I led a team of 20, demonstrating passionate leadership in various operational aspects.

Additional Experience

In addition to my professional roles, I have experience in customer service and cashier positions at Save On Foods, Sportchek, and Domino's, where I honed my skills in providing excellent customer service and handling transactions efficiently.

I am dedicated to continuous learning and improvement, staying current with industry trends, and leveraging my skills to contribute effectively to any team or project. My diverse experiences have equipped me with a well-rounded skill set, combining technical expertise with strong interpersonal and leadership skills. I am excited about the opportunities ahead and look forward to bringing my passion and commitment to your organization.

Payworks - Payroll Implementation Specialist

• Currently serving as a Payroll Implementation Specialist.
• Proficient in configuring software settings and ensuring seamless integration with HR systems.
• Collaborates with cross-functional teams, analyzes client requirements, and customizes payroll solutions.
• Conducts comprehensive training sessions for end-users and provides hands-on guidance.
• Demonstrates strong analytical skills for auditing and reconciliation purposes.

Humi – Scheduling and Payroll Implementation Specialist

• Facilitated the implementation process for new clients.
• Coordinated with internal teams for accurate payroll processing.
• Proactively identified and addressed potential issues, reducing client complaints.
• Stayed updated on industry trends for providing effective payroll solutions.

WestJet – Reservation Support Desk

• Provided technical support for multiple business units.
• Ensured compliance with airline regulations and policies.
• Re-accommodated guests during irregular operations.
• Responsible for internal reservations, billing, and administrative communications.

WestJet – Sales and Service Agent

• Directed customer inquiries, resolved concerns, and met specific metrics.
• Played a vital role in driving sales, promoting loyalty programs, and providing travel information.

Five Guys - Assistant General Manager

• Managed financial performance and budget of the store.
• Streamlined processes for efficiency and reduced labor.
• Ensured consistent delivery of high-quality products and exceptional customer service.
• Led a team of 20 with passionate leadership in various operational aspects.

Additional Experience

• Customer service and cashier positions at Save On Foods, Sportchek, and Domino's.
• Honed skills in providing excellent customer service and handling transactions efficiently.

Athabasca University

• Bachelor’s of Business Administration, Major in Accounting
• Online Flexible Part-Time 2nd-year student
• May 2023 – June 2024 (Expected Completion)