Sagar Sagar

A competent individual with rigorous experience and excellent understanding of Infrastructure/System
administration and Technical Support Operations with keen insight into exploring the concepts of Cloud,
Networking, Microsoft 365, Windows Server operating, System & Security.

Professional Experience

Computer Technician - Dunrite Services, Thunder Bay, ON (Oct 2023 - Present)

• Provide Help Desk technical support for PC hardware and software to small and medium businesses.
• Oversee new PC and server builds, perform installations and migrations onsite.

Sr. System Engineer - Orange Business, Gurugram, India (Feb 2023 - July 2023)

• Client: Emirates Schools Establishment (ESE), UAE
• Role: Microsoft 365 and Cloud Admin
• Provide remote support, manage escalated incidents, and conduct root cause analysis.
• Configure SharePoint, manage user access for M365 services, and conduct team training.
• Technologies: O365, AD, Azure AD, Exchange Online, Azure VDI, networking, and storage.

Infrastructure Specialist II - Rackspace Technologies, Gurugram, India (May 2021 - Jan 2023)

• Manage AD and Windows infrastructure for multiple clients hosted on various platforms.
• Provide technical support, handle server maintenance, patching, and apply vulnerability fixes.
• Administer OU's, group policies, server firmware updates, and Active Directory services.

Sr. Systems Engineer - Tech Mahindra (June 2014 - Apr 2021)

• Locations: India, UK, Germany
• Provide tier 2 support for AD-based infrastructure, manage Azure and private cloud environments.
• Oversee M365 practices, SSO integration, and software deployments via SCCM.
• Manage Exchange servers, DNS infrastructure, and adhere to ITIL framework for service delivery.

Technical Lead - LIVENGINEERS (Self Employed) (Jan 2013 - Apr 2014)

• IT consulting for various projects: AMC contracts, hardware sales, remote support, server, and network implementation.

Sr. System Engineer - NETSOFT CONSULTING SERVICES (P) LIMITED (Sep 2007 - Nov 2009, Jan 2011 - Dec 2012)

• Manage AD, DNS, DHCP, and provide desktop support to end users.
• Oversee user account management, group policy implementation, and server health monitoring.
• Administer Cyberoam firewall, antivirus server, and provide remote support to branch offices.

EDUCATIONAL QUALIFICATIONS
M.Sc. Information Technology
Sikkim Manipal University
Bachelor of Commerce
Delhi University, New Delhi

Azure Administrator Associate AZ-104 - 2024
Google Cloud Certified Associate – 2019
AWS SA - Associate - Training from LinuxAcademy
Cyberoam Certified Network & Security Professional-(2014)
Microsoft Certified System Engineer (MCSE 2003)