Sahib Duggal

Motivated and customer-focused IT professional with strong technical troubleshooting skills and a passion for delivering excellent user support. Seeking a Help Desk Technician role to apply my expertise in IT support, problem-solving, and customer interaction while gaining hands-on experience with hardware, software, and systems.

IT Support Technician (TechSolutions Pvt. Ltd., New Delhi, India): Delivered first-level support for desktops, laptops, printers, and Microsoft 365 applications. Managed user accounts, performed basic Active Directory tasks, and documented solutions to build knowledge resources.

Warehouse Associate (Amazon Fulfillment Centre, Vaughan, Ontario): Supported operational systems by troubleshooting technical issues, monitoring inventory systems, and managing IT assets to ensure smooth workflows.

Laser Cutting Machine Operator (Silver Crystal Group, North York, Ontario): Operated Trotect SP1500/SP400 laser cutting machines to cut letters and numbers using twill materials. Selected cutting programs, set up fixtures, adjusted focal points, and ensured proper machine setup for all operations. Performed dimensional inspections, routine maintenance, and reported defective materials or conditions to supervisors, maintaining high-quality standards.

Crew Member (Tony Mac Ltd., Toronto, Ontario): Provided excellent customer service in high-pressure environments, resolving issues promptly and developing strong communication and problem-solving skills.

Volunteer (Daily Bread Food Bank, Toronto, Ontario): Assisted with food distribution operations, showcasing teamwork, efficiency, and problem-solving under pressure.

Post-Graduate Diploma – Computer Systems Networking Technology, Centennial College (Toronto, ON)
Gained hands-on experience in network security, cloud computing, network infrastructure, and system troubleshooting (Windows & Linux), equipping you with strong technical and diagnostic skills.

Bachelor of Computer Applications – GGSIPU (New Delhi, India)
Built a solid foundation in networking fundamentals, IT infrastructure, and system administration, preparing you for technical support and troubleshooting roles.